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DUTIES AND RESPONSIBILITIES:
Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
Maintain constant flow of communication with and to the team.
Serves food and beverage to guests in established service style and standard.
Always recommends specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answers any questions.
Relays orders to kitchen/bar following established procedures
Educated in food preparation, food allergies and beverage/wine knowledge
Monitors guests to fulfill additional requests.
Maintains supplies of China, Cutlery and Condiments for side station, keeps side station clean and orderly.
Organizes the back storeroom when needed.
Complete dry requisition
Sets and clears tables when needed ensuring standards are met.
Make sure micros station and check presenters are properly maintained.
Makes roll-ups prior to and after each shift.
Collects Food & Beverage orders from the kitchen when needed.
Attends pre-meal briefing sessions.
Ensures personal grooming and hotel uniform is to the required standard.
Complies with hotel's health, safety and hygiene policy.
Follows the procedures on Cash handling and Bill presentation to guests.
Prepares and presents Bills according to hotel standard, closing Bill immediately on computer.
Communicates politely and display courtesy to guests.
Communicates to his/her superior any difficulties, guest comment and other relevant information.
Establishes and maintains effective employee working relationships.
Attends and participates in daily briefings and other meetings as scheduled.
Attends and participates in training sessions as scheduled.
Perform other duties, tasks and special projects as assigned.
At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
Implements the hotel and department regulations, policies and procedures including but not limited to:
a. House Rules and Regulation
b. Health and Safety
c. Grooming
d. Quality
e. Service
f. Hygiene and Cleanliness
Perform other duties, tasks and special projects as assigned.
QUALIFICATIONS:
Essential:
Must be able to speak and understand English
High School diploma or equivalent
Food Hygiene awareness and at least basic training.
Ability to communicate in English with guest.
Ability to compute basic mathematical calculations.
Ability to provide legible written communication.
Must be TIPS Certified prior to or after hire
Desirable:
Previous job related experience.
Food Hygiene certificate.
First aid awareness.
Possess a friendly, upbeat & outgoing personality.
Essential Skills:
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize, organize and follow through.
Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
Ability to work under pressure.
Ability to work an 8-hr shift in all types of conditions pertinent to the job.
Ability to comprehend instructions
Ability to work cohesively with co-workers as part of a team.
Ability & willingness to perform job tasks according to established standards.
Must be flexible and able to work nights, weekends, and/or holidays as required.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
The salary range for this role is $13.68 to $14.82 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
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