Key Clerk at the Cherokee Hotel at Harrah's - Cherokee, NC

About 12 Oaks Parking

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important.

Our culture is built on three pillars:

• Our Actions - What we do daily to build connections and demonstrate competence
• Our Opportunities - How we exceed expectations and develop our skills
• Our Culture - The shared values that sustain relationships and reinforce excellence

The Role

We are seeking a customer service focused key clerk at our valet property in Cherokee, NC. We provide first-class parking services and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds all expectations.

Part-time position requiring availability Monday through Sunday between 7:00 PM and 11:00 PM

What your work will consist of:

• Interacting with guests and providing the hospitality and service required by the hotel.
• Multi-task and maintaining organization in a fast-paced environment
• Maintain proper records of valet transactions.
• Accurately take payment for any services.
• Work collaboratively with the valet team and supervisors to ensure prompt service for the guests.
• Maintaining an immaculately clean valet room for appearance and safety.
• Ensure that appropriate service recovery measures are followed to ensure guest satisfaction with our services and employees.
• Perform ancillary duties as directed.
• Maintain professional appearance of yourself, your uniform and work area while on duty

Requirements:

• Must be 18 years or older
• High school diploma or GED required
• Six months money handling and electronic cash register experience preferred
• Excellent oral and written communication skills
• Must be organized and able to handle multiple priorities at once

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.