Patient Advocate

Where You’ll Work

CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.

Job Summary and Responsibilities

As our Patient Advocate, you will serve as the essential liaison between clinical teams, patients, and their families. You are the heartbeat of our procedural waiting areas, dedicated to ensuring seamless communication, emotional support, and a compassionate experience for those navigating high-stress medical environments.

Every day you will manage patient check-ins and orient families to our Surgery and Cardiac waiting areas. You will bridge the gap between procedural staff and visitors, relaying timely status updates, facilitating physician consultations, and escorting families to pre- and post-op zones. Throughout your shift, you will provide critical intervention while maintaining precise, detailed documentation of all communications and patient status reports.

To be successful in this role, you will possess strong crisis intervention skills and the ability to remain composed under pressure. We require an empathetic communicator who excels at multi-tasking and values meticulous record-keeping. Your commitment to patient-centered care and professional advocacy will ensure our families feel supported and informed.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire