Maintenance Coordinator

Residential Maintenance Service Coordinator

What You'll Do

• Coordinate daily maintenance department operations, including scheduling, dispatching, and technician support
• Process maintenance appointments and service-related information in ServiceTitan
• Conduct customer follow-up and "Happy Calls" to ensure satisfaction and strengthen customer relationships
• Maintain communication with technicians to ensure they have the materials, information, and resources needed for success
• Assist with scheduling and dispatching demand service calls and commercial maintenance appointments as needed
• Answer incoming customer calls and provide exceptional service and support
• Coordinate equipment sales leads with the Sales Lead Coordinator
• Order non-stock parts for maintenance-related repairs and services
• Ensure accurate job documentation, including materials used, equipment information, and completed service details
• Manage labor utilization and support technician productivity
• Help drive maintenance agreement conversions, retention efforts, and departmental revenue goals
• Support system enhancement and repair sales opportunities through effective coordination and customer communication
• Provide field support to maintenance and service technicians when needed
• Represent Jackson & Sons with professionalism, urgency, and a positive attitude in every customer interaction

What We're Looking For

• Previous customer service, dispatching, scheduling, or administrative experience preferred
• Experience in HVAC, home services, or a related industry is a plus
• Strong multitasking and organizational skills
• Excellent phone, communication, and customer service abilities
• Ability to work effectively in a fast-paced environment
• Experience using ServiceTitan or similar scheduling software preferred
• Strong attention to detail and problem-solving skills
• Proficiency with Microsoft Word, Excel, and other computer applications
• Positive attitude and team-oriented mindset
• Dependable, self-motivated, and committed to delivering excellent customer experiences