EMR Super Administrator

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are looking for passionate people to join our team!

McLeod Centers for Wellbeing is currently searching for a Full-time EMR Super Administrator to work in its Information Technology department in Charlotte, NC. This is a hybrid role, working from our Charlotte, NC office multiple days a week.

How will you help us achieve our mission? You will: 

• Serve as the primary internal administrator and subject matter expert for Kipu EMR.
• Review requested system changes and determine the appropriate Kipu workflow or configuration.
• Collaborate with Finance, Revenue Cycle, Operations, Compliance, and clinical leadership to develop meaningful performance metrics and key performance indicators (KPIs).
• Troubleshoot user-access and permission issues.
• Coordinate with department leadership to ensure staff have the appropriate level of access for their responsibilities.
• Maintain existing Kipu evaluations, consents, assessments, progress notes, and other forms.
• Build or modify forms when organizational or regulatory requirements change.
• Test new or modified forms before releasing them to staff.
• Troubleshoot common workflow, documentation, configuration, and access issues.
• Escalate system issues to Kipu Support when vendor assistance is required.
• Review Kipu product updates and determine whether new functionality is relevant to the organization.
• Maintain role-specific onboarding procedures for Kipu users.
• Train staff when Kipu workflows or organizational processes change.
• Maintain internal Kipu training materials and standard operating procedures.
• Identify opportunities to simplify or standardize existing Kipu processes.
• Coordinate changes across departments when a workflow affects multiple areas of the organization.
• Assist with EMR changes resulting from regulatory, accreditation, payer, or organizational requirements.
• Maintain an organized process for Kipu change requests.
• Develop and adhere to policies, procedures, and standards to meet all regulatory requirements, including HIPAA, and currently accepted legal standards.

What are the qualifications needed for this role?  

Education/Experience:  

• Bachelor's degree in Health Informatics, Nursing, Computer Science, or an equivalent combination of education, training, and experience is required.
• A Master's degree in Health Informatics, Healthcare Administration, or a related field is preferred.
• Experience administering an EMR/EHR or comparable healthcare information system.
• Knowledge of Kipu EHR preferred, but not required.
• Strong understanding of healthcare operations and clinical documentation workflows.
• Experience managing users, roles, permissions, and system access.
• Strong troubleshooting and analytical skills.
• Ability to work effectively with clinical, medical, administrative, compliance, and operational staff.
• Experience working with clinical, medical, admissions, compliance, and revenue-cycle workflows preferred

Computer Skills:  

• Proficiency with standard Microsoft Office software (Outlook, SharePoint, Teams, etc.).
• Understanding of health informatics principles, including medical terminologies, electronic health records (EHR) programs, data modeling, and analytics systems.
• Proficiency in using EHR data modeling systems for clinical documentation, performance metrics, regulatory reporting, and information security.

What we offer you as an employee: 

• Balanced Lifestyle: Enjoy a 37.5-hour work week to support a better work/life balance
• Comprehensive Healthcare Coverage: Access medical, dental, and vision insurance, along with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Employer Paid Benefits: Benefit from 100% employer-paid benefits including short and long-term disability, group term life insurance, and an Employee Assistance Program.
• Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment.
• Generous Leave Policies: Enjoy paid time off, 9 paid holidays, and other leave benefits
• Student Loan Forgiveness: As an employee for a non-profit organization, you qualify for Public Student Loan Forgiveness (PSLF) to assist with your student loans.

Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you!