Dispatcher

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

This is an entry level position and will involve training.

Essential Functions:

• Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
• Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
• Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
• Apply any additional charges including and notify customer service of changes.
• Track/Maintain yard report, MDR, CNI, and Divisional Pool
• Actively participate in driver recruiting and retention
• Request rail billing
• Processes ATP’s and Non-Productive pay. Review preliminary payroll
• Oversee drivers HOS and ELD updating
• Manage roadside repair
• Oversee and manage Rail/Port pins – reservations – LFD
• Operating with a sense of urgency while handling challenging environments
• Perform other duties as assigned.

Skills Required

• Data entry skills; Good communication and organizational skills
• 1 to 2 years dispatch experience 

Knowledge Required:

• DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task
• Must be familiar with Charlotte Intermodal market
• Must have dispatched out of the CSX, NS and CIT ramps in Charlotte
• Have HOS knowledge and have experience dealing with the CMC depot

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities