Correspondence Representative II

Hybrid position Airport Center Building L

Pay Range:

Major Responsibilities:

• Execute endtoend electronic processing: prepare batches, scan via OnBase, verify patient/invoice identifiers, and index with the correct document types and departments to route correspondence accurately; retrieve records on demand. Emphasize legibility, completeness, and sequential integrity of scanned documents. 
• Manage the Attorney Portal as a regulated channel for itemized bill requests; interpret attorney inquiries, confirm authorization/ROI, and deliver complete, accurate outputs. Exercise judgment under pressure to balance attorney timelines with organizational policy; escalate appropriately and maintain auditready documentation of decisions and actions. 
• Apply releaseofinformation procedures and privacy regulations to every transaction. Perform tight quality checks to prevent compliance violations; ensure that printed and scanned documents meet readability, completeness, and accuracy standards.  
• Collaborate with Revenue Cycle, Risk Management, Legal/General Counsel, and HIM to resolve exceptions and fulfill sensitive requests (including 24hour Risk Management itemized bills). Communicate with tact and professionalism; document outcomes and next steps clearly in patient account systems. 
• Own and monitor OnBase and EPIC work queues (e.g., UBO Manual Correspondence, itemized bill queues), triage incoming volume, and ensure timebound responses—especially for attorney escalations and HIM subpoenas. 
• Identify and resolve mismatched identifiers, incomplete authorizations, or ambiguous requests; determine corrective actions, engage stakeholders as needed, and record all steps taken in the account history. 
• Provide targeted printing, packaging, and distribution support for Revenue Cycle teams; prepare outbound and interoffice mail for courier pickup.  
• Utilize patient billing and medical record systems to access account activities, notes, claims inquiries, and statuses for both hospital and physician billing. Accurately document all actions and communications affecting the patient account. 
• Review documents for urgency and follow alternate workflows as required by government or payer mandates, ensuring prompt attention to time-sensitive items.  
• Collaborate closely with other departments to clarify document requirements and resolve issues, maintaining high standards of accuracy and speed to support compliance and AR resolution.  
• Communicate openly with leadership regarding issues, concerns, and workflow challenges, and collaborate to determine solutions.  Collaborate on process improvements that enhance accuracy, cycle time, and compliance.   
• Adheres to established Advocate Health and Revenue Cycle policies, procedures, guidelines, and productivity standards and responsible for maintaining personal growth and development.  Responsible for reading and understanding all organizational policies and departmental policies and procedures.  Responsible for understanding and adhering to the organization’s Code of Ethical Conduct in personal actions.  Comply with the policies, regulations and laws applicable to the organization’s business. 

Licensure, Registration, and/or Certification Required:

• None Required

Education Required:

• High School Graduate, or 
• Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). 

Experience Required:

• ​​Requires 2 years of experience in healthcare (preferred experience in revenue cycle) or legal environment.  

Knowledge, Skills & Abilities Required:

• Demonstrated knowledge of health care, insurance terminology, and medical billing.  
• Excellent follow-up skills. Ability to speak English with ability to research and document on a computer. 
• Knowledge of Web and Web based programs. 
• Proficient computer skills (mail, email, and fax), including patient accounting systems.  
• Strong analytic, organization, communication (written and verbal), time management, multi-tasking and human relations skills.  
• Ability to work independently or as part of a team while performing at a high level of productivity ensuring all aspects of the position are met.  

Physical Requirements and Working Conditions:

• Must be able to sit, stand, and walk for prolonged periods of time to lead team members.  
• May be required to travel to various sites. 
• Open to working remotely from your home as required. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.