Retail Associate

Job DetailsJob Location: Champaign Store - Champaign, IL 61821Position Type: Full TimeEducation Level: NoneSalary Range: $15.00 - $15.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Retail  Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.  Our Vision: Elevate people through the power of work and continue to be a leader in environmental sustainability. Our Values: SERVE: Stewardship | Engagement | Respect | Visibility | Elevation   Job Title: Retail Associate  Department: Retail Operations  Reports To: General Manager  Classification: Non-Exempt  EEO-1 Category: Laborers and Helpers  Safety Sensitive: No Authorized Driver: No  Supervises: N/A  Job Summary  Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times.  Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.  Essential Job Duties  The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time.    Provide excellent customer service to all stakeholders   Performs all register transactions accurately  Maintain cash register stock level according to standards  Follow general housekeeping standards  Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing  Understand and achieve quotas to meet sales goals  Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems  Merchandise sales floor when needed  Recovering to maintain sales floor product levels and to keep the store cleaned and organized  Perform janitorial and housekeeping duties as assigned  Ensure product is properly merchandised (Sized and categorized)  Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems  Check, accept, unload, and process donations from the customer using GRATIS at the door Accurately maintain daily donation records  Unload and load trailers and straight trucks according to standards  Perform opening and closing donation door procedures  Unload, inspect, sort, and process donated goods following the current LLGI SOP  Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area  Transport stock to and from workstations Effectively manage time to ensure that work is completed efficiently and in accordance with production standards  Assume responsibility and accountability for the completion of job duties to meet production goals  Contribute to team success by involving others in work processes, decisions, and actions  Assist processors in swapping full equipment with empty ones to expedite operations  Help price furniture and keep it going from the door directly to the sales floor  Assist in cutting cardboard and filling the cardboard gaylords Demonstrates professionalism, integrity, and ethical behavior  Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters  Follow LLGI safety guidelines Understands and follows LLGI policies and procedures. Embraces the mission, vision, and values of LLGI.  Place product into proper containers for placement on the sales floor. Effectively pull product from the floor to meet specifications before transferring to the warehouse The ability to work in a team environment Other duties as assigned   Competencies    Adaptability Managing Conflict Stress Tolerance Communication Tenacity Sense of Urgency       Qualifications  Education, Experience, and Credentials  Must be at least 16 years of age Knowledge, Skills, and Abilities  Basic math skills  Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality  Conveys information clearly through verbal communication  Works independently while fostering a strong team atmosphere  Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.  Interacts with people in a manner that enhances their dignity, privacy, and confidentiality.  Requires a high level of professionalism, integrity, business conduct, and ethical behavior. Understands and follows LLGI policies and procedures.  Requires the ability to be consistently at work and on time on scheduled work days.  Embraces the mission, vision, and values of LLGI.  Physical Requirements  Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high  Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds  Push or pull wheeled carts with an average weight of one hundred fifty (150) pounds  The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares  Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns Stand for long periods throughout the day  The ability to perform a combination of tasks for extended periods, such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks  Demonstrate visual acuity to evaluate donated items for quality  The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids, and/or urine.  Environmental Conditions  Work in a light industrial/warehouse environment with exposure to heat and cold  Subject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair  Tools and Equipment  Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, stackers (if applicable)  Regular Contacts  LLGI Staff  Volunteers/Community Service Workers  Vendors/Suppliers  General Public  Donors/Customers  Service Participants   Our Commitment to Diversity LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.