Assistant Store Manager

Job DetailsJob Location: Champaign Store - Champaign, IL 61821Position Type: Full TimeEducation Level: High School or GEDSalary Range: $19.75 - $19.75 HourlyTravel Percentage: OccasionalJob Shift: AnyJob Category: RetailOur Mission:  Providing people with the skills and resources to become self-sufficient through the power of work. Our Diversity Statement:  LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.   Job Title: Assistant Store Manager  Department: Retail operations  Reports To: Store Manager  Classification: Non-Exempt  EEO-1 Category: Sales Worker  Safety Sensitive: Yes  Supervises: In absence of the Store Manager  Job Summary  The Assistant Store Manager works in collaboration with the Store Manager to manage all aspects of the store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. The person in this role conducts themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. The Assistant Store Manager position is considered a developmental role with the goal being to advance to a Manager position.  Essential Job Duties  1. Oversee store operations in the Store Manager’s absence  2. Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately  3. Communicate the organization’s mission, vision, and values and promote diversity 4. Train, coach, and provide feedback to help staff strengthen and develop skills  5. Ensure store staff follows policies and procedures  6. Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues  7. Demonstrate leadership and positive role modeling for retail staff  8. Report loss control concerns to the Store Manager in a timely manner  9. Effectively manage time and monitor retail staff time to ensure that work is completed 10. Assume responsibility and accountability for the completion of job duties  11. Ensure the proper maintenance and care of equipment, machinery, and facilities  12. Follow general housekeeping standards and maintain a clean and organized sales floor 13. Work in collaboration with the Store Manager in developing and managing the store’s budget 14. Assist the Store Manager to maximize the store’s financial performance and to achieve desired results 15. Maintain quality control in retail operations  16. Contribute to team success by involving others in work processes, decisions and actions 17. Perform bank deposits and related cash-handling duties  18. Fulfills safety captain duties in the absence of a designated safety captain  19. Fill in for store staff as needed  20. Travel to locations within the LLGI territory to support the organization's needs  21. Perform other tasks as assigned Competencies  Adaptability Managing Conflict      Stress Tolerance      Communication      Tenacity      Urgency      Coaching      Delegating      Building Trust  Qualifications  Education, Experience, and Expectations  Requires a high school diploma or equivalent Requires 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality control tasks like ensuring staff adherence to policies, maintaining product standards, or monitoring service quality, preferably in retail. Requires a valid driver’s license, a safe driving record, proof of insurance, and reliable transportation.  Requires CPR/First Aid certification or ability to obtain certification within six months of employment. Requires occasional travel to other stores and job sites Knowledge, Skills, and Abilities  Basic Knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software, such as payroll and point of sale, is preferred Works independently while fostering a strong team atmosphere  Conveys information clearly through verbal and written communication  Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization  Interacts with all people in a manner that enhances their dignity, privacy, and confidentiality  Requires the ability to be consistently at work and on time on scheduled work days Requires a high level of professionalism, integrity, business conduct, and ethical behavior Embraces the mission, vision, and values of LLGI   Physical Requirements  Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high  Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of one hundred fifty (150) pounds Push or pull wheeled carts with an average weight of one hundred fifty (150) pounds  The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares  Manual dexterity to fasten and unfasten buttons, snaps, and zippers; operate cash registers and tagging guns  Stand for long periods throughout the day  The ability to perform a combination of tasks for extended periods, such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks  Demonstrate visual acuity to evaluate donated items for quality  The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids, and/or urine  Environmental Conditions  Work in a light industrial/warehouse environment with exposure to heat and cold  Subject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.  Tools and Equipment  Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, Zebra printer, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehicles    Regular Contacts    LLGI Staff Volunteers Donors/Customers General Public Community Service Workers Vendors/Suppliers Service Participants Our Commitment to Diversity LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.      At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/ . Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. Safety-sensitive positions offered are subject to a pre-employment drug screen, and all positions are required to have a criminal background check.   Apply today. Our Goodwill team is waiting for YOU!