Delivery Service Manager

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why:  A FUN, stable work environment, with no layoffs in our history.  A safe place to work and shop, development opportunities leading you to the career of your dreamsand a culture that encourages volunteering and serving our communities.

Pay Range: $71,806 - $89,040 annually

Job Description: Your Piece of the Puzzle

As NFM’s Delivery Manager you’re responsible for the growth and retention of a qualified network of Outbound Service Providers. The Delivery Manager will coordinate process between NFM and the delivery contractor management teams that support successful delivery performance. You will ensure fair practices between NFM departments and the delivery contractor management teams.

Job Duties: A Day in the Life

• Monitor and reduce spend on outbound transportation costs and handle cargo claim dispute resolutions
• Manage Ensure independent contractors understand terms of the agreement, meet the required license/certification/insurance requirements and consistently comply with requirements supporting customer and company initiatives
• Plan Work on Developing a Forecasting tool in conjunction with sales projections as well as innovation and growth for each new facility including forecasting labor needs
• Assist Act as an honest broker of delivery process hand off between NFM DC and Delivery management companies
• Collaborate Working with the Planning management group and independent Service Providers on KPI performance, and service vehicle fleet size to evaluate percentage of additional business they are capable of adding

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• Bachelor’s degree in business, management, logistics or equivalent experience preferred
• Logistics experience preferred
• Insurance claim investigation or processing experience preferred
• Project management experience required
• Knowledge of generally accepted accounting principles preferred
• 3 years of customer service experience
• 3 years of management experience
• Computer knowledge to include Microsoft Office Applications
• Ability to enter data quickly and accurately
• Valid driver’s license and ongoing acceptable driving record
• Ability to work nights, weekends and/or early morning hours based on business needs
• Ability to travel up to 25% of the time
• Pre-employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?

As a full-time member of our NFM Family, you will enjoy:
 

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)  
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)    
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year.  NFM’s 401(k) also offers Berkshire Stock as an investment option

 Nebraska Furniture Mart is an Equal Opportunity Employer