Digital Banking and Payments Manager

Description

Merchants Bank is seeking an experienced Digital Banking & Payments Manager to lead the strategy, administration, and continuous improvement of the Bank's digital banking and payment services. As the Bank's primary expert in digital channels and payment solutions, this individual will oversee online and mobile banking platforms, ACH, wire services, RTP, bill pay, Zelle, Positive Pay, and related technologies while driving key modernization initiatives, vendor partnerships, and regulatory readiness. This is a highly visible role that combines industry expertise, project leadership, and cross-functional collaboration to deliver innovative, secure, and customer-focused banking solutions.

Essential duties and responsibilities of the Digital Banking & Payment Manager are...  

• Own the administration, enhancement, and ongoing optimization of the Bank's digital banking and payment platforms, including online banking, mobile banking, ACH, wire transfers, RTP, bill pay, Zelle, Positive Pay, and related services. 
• Serve as the Bank's subject matter expert for digital banking and payment solutions, providing guidance on industry trends, emerging technologies, regulatory requirements, and payment network changes. 
• Manage relationships with digital banking, payment, and technology vendors, ensuring service quality, issue resolution, system enhancements, and strategic alignment with business objectives. 
• Oversee the performance, functionality, and security of digital banking and payment systems to ensure a reliable and seamless customer experience. 
• Lead system implementations, upgrades, conversions, testing efforts, and payment modernization initiatives, coordinating activities across business lines, technology teams, and external vendors. 
• Monitor compliance with applicable regulations, network rules, audit requirements, and internal controls related to digital banking and payment operations. 
• Evaluate business processes and system capabilities, identify opportunities for improvement, and implement solutions that enhance efficiency, customer experience, and operational effectiveness. 
• Partner with Treasury Management, Retail Banking, Operations, and Business Technology teams to gather requirements, prioritize enhancements, and deliver solutions that support strategic goals. 
• Manage and optimize CSI core banking integrations and related digital banking technologies, ensuring systems effectively support the Bank's products, services, and future growth. 
• Develop communications, procedures, and training resources related to product enhancements, system changes, and new service offerings for employees and customers.

Requirements

What we are looking for...

• 5-10 years related experience in banking operations, treasury, or digital banking systems.
• Certified Treasury Professional
• Accredited ACH Professional
• Bachelor’s degree in finance or related field required
• Strong expertise in both retail and commercial banking.
• Prior leadership experience preferred
• Project Management
• Strong knowledge of Microsoft products

Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more 

About Merchants

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022). For more information read the entire article here.