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We are seeking two experienced Onsite Lab IT Support Specialists to support scientific laboratories within pharmaceutical drug research and manufacturing environments. The successful candidates will provide hands-on technical support for laboratory instruments, scientific applications, and associated computing infrastructure while ensuring compliance with GxP, data-integrity, validation, and change-control requirements.
Key Responsibilities
- Provide onsite support for laboratory IT infrastructure, scientific applications, instrument workstations, and peripheral devices.
- Install, configure, maintain, and troubleshoot Chromatography Data Systems (CDS), particularly Chromeleon.
- Support laboratory instruments such as HPLC systems and their integration with CDS and instrument-control software.
- Diagnose and resolve instrument-software, workstation, network-connectivity, application, and peripheral issues.
- Stage, image, configure, deploy, and maintain laboratory PCs for scientific and instrument-related use.
- Support interfaces and workflows involving Laboratory Information Management Systems (LIMS) and Electronic Laboratory Notebooks (ELN).
- Perform support activities in accordance with GxP regulations, data-integrity principles, standard operating procedures, and quality requirements.
- Follow Computer System Validation (CSV), change-control, incident-management, and documentation processes.
- Maintain accurate records of incidents, configurations, troubleshooting activities, resolutions, and system changes.
- Work closely with scientists, laboratory personnel, Quality Assurance, manufacturing teams, vendors, and other IT support groups.
- Communicate technical issues, risks, and resolutions clearly to both technical and non-technical stakeholders.
- Coordinate with instrument and software vendors when advanced troubleshooting or escalation is required.
- Hands-on experience supporting IT systems in pharmaceutical research, manufacturing, or another regulated laboratory environment.
- Experience supporting scientific instrument software and laboratory computing infrastructure.
- Practical experience configuring and troubleshooting CDS platforms such as Chromeleon.
- Familiarity with HPLC and other laboratory instruments, including their connection to CDS or instrument-control applications.
- Working knowledge of GxP regulations and pharmaceutical data-integrity requirements.
- Experience staging, imaging, configuring, and deploying laboratory workstations.
- Strong troubleshooting skills across scientific applications, instrument connectivity, operating systems, networks, and PC hardware.
- Understanding of LIMS and ELN platforms and their role in laboratory workflows.
- Understanding of Computer System Validation and formal change-control processes.
- Strong written and verbal communication skills.
- Ability to work effectively with scientists, Quality Assurance teams, vendors, and end users.
Preferred Qualifications
- Previous experience in a dedicated GxP laboratory IT support role.
- Experience working in customer-facing or end-user support positions.
- Familiarity with incident, problem, and change-management practices.
- Experience producing or maintaining validation and regulated-system documentation.
Key Competencies
- Customer-focused and service-oriented approach
- Strong analytical and problem-solving abilities
- Clear and professional communication
- Attention to detail and documentation quality
- Ability to work independently in an onsite environment
- Effective collaboration across laboratory, quality, business, and IT teams
- Commitment to compliance, system reliability, and data integrity
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