Back to search
Benefits:
- Health insurance
- Vision insurance
- 401(k)
- Dental insurance
About the Role
AET Federal is seeking an experienced IT Coordinator based out of Scoville, Idaho to serve as the on-site IT point of contact for NRLFO at the Idaho Branch Office, providing hands-on IT support, coordinating with NR IT and NNL IT, and keeping equipment, tickets, and telecom services running smoothly for the site.
Key Responsibilities
- Provide general IT support across locations — field questions/issues, coordinate site-personnel support, execute onboarding/offboarding IT actions
- Maintain a knowledgebase of current hardware/software to support maintenance, enhancements, and refresh cycles
- Facilitate asset tracking, installation requests/progress, product documentation, and end-user feedback
- Support approval, installation, configuration, and ongoing support of software
- Coordinate/resolve issues related to connectivity and configuration of non-enterprise systems
- Monitor and help resolve open NRLFO Remedy tickets within established SLAs; identify recurring IT trends/problems and recommend solutions
- Support telecommunications needs — voice, data, and video (scheduling, troubleshooting, configuration) including for new/transferred employees
- Coordinate IT support for project-oriented requests; recommend efficiency-improving IT systems/technologies
- Maintain and regularly update IT task/project tracking documentation
- Deliver weekly progress briefings to NRLFO IT managers; proactively flag missed completion dates and reasons
- Interface with NRLFO IT Branch, Business Management Branch, and NNL IT to align on tasks and priorities
- Develop, maintain, and document IT-related policies, processes, and procedures
Required Qualifications
- Bachelor's degree OR minimum 4 years of relevant experience
- Be able to o obtain and maintain a DOE "L" access authorization (Required)
- Able to work on-site and full-time at the Idaho branch Office in Scoville, Idaho on a four 10-hour day work schedule (Required)Â
- Project management experience
- Previous experience supporting IT ticketing/ SLA environments (Remedy or similar)Â
- Microsoft certification or demonstrated proficiency in Word, Excel, SharePoint, and Outlook
- Ability to clearly articulate technical ideas verbally and in writing
Preferred Qualifications
- Experience with software development processes
- Strong customer service, teaming, organizational, and interpersonal skills
- Track record proactively resolving issues and improving processes
- Strong prioritization skills across multiple concurrent tasks/projects
- Experience facilitating inter-departmental and internal/external communications
- Knowledge of systems administration (Active Directory, group policy, etc.)
- Knowledge of file management, transcription, and other administrative procedures
- Experience developing and implementing new policies/processes
Learn more about this Employer on their Career Site
