Platform Expert, Capabilities

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Platform Expert is the point of contact for a set of Ingram Micro Xvantage™ (platform) domains within a particular technical domain and focuses on strategic global functionality improvements for those. They work with the Solutions Enablement team to build out requirements for prioritized initiatives and work closely with Global technology counterparts to drive new functionality forward.

The role:

• Serves as the main global point of contact for engines within their assigned technology domain.

• Established knowledge of platform functional environments and required key systems and tools – for Associate, Customer, and Vendor – Stage, Beta, Production - Jira and Confluence

• Execute strategic plans for growth of domains and new functionality development efforts globally.

• Cross-functional collaboration with various internal and Global teams – Platform Enablement, Platform Success, Platform Growth, Platform Business Operations, Domain/Product, Engineering, etc.

• Develop complex business requirements documentation through collaboration with Global and Regional business teams, and work with other members of the Capabilities team to align priority initiatives and execute tasks to achieve common Global platform goals

• Coordinate and provide demonstrations of new functionality prior to UAT Prepare highlight, lowlight, spotlight updates for leadership

What you bring to the role:

• Requires broad theoretical knowledge typically acquired from advanced education. Four-year college degree and 0-2 years functional experience.

• Experience with digital platforms, and solid operational knowledge of how to execute processes on the platform

• Quickly grasp basic understanding of the different Ingram Micro Xvantage™ platform experiences (Associates, Vendor, Customer, Integration) and how they work together

• Proficient verbal and written communication skills, ability to present in both technical and non-technical terms to large and small audiences.

• Proficient levels of tools: Jira, Confluence, Excel, Word, PowerPoint, Copilot must be highly organized and skilled in process execution

• Experience managing projects with proven record of success and execution

• High level of critical and abstract thinking, with the ability to clearly and concisely present persuasive arguments

• Ability to work as a team member, partner effectively with others, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with minimal supervision

• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously

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The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.