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Functional Title: Quality Assurance Field Services MEPD Field Manager
Job Title: Program Supervisor IV
Agency: Health & Human Services Comm
Department: Quality Assurance-Field Serv
Posting Number: 21056
Closing Date: 09/18/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $4,523.16 - $7,253.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-21
Shift: Day
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: BRYAN
Job Location Address: 3000 E VILLA MARIA
Other Locations: Austin; Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858
9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS
SR,OSS,WEPS

Brief Job Description:

Program Supervisor IV

Performs complex program administration work. This involves managing a unit of Medicaid for the Elderly and People with Disabilities (MEPD) Quality Assurance Field Services (QAFS) staff members responsible for analyzing and assessing the accuracy of case actions relating to MEPD programs and Supplemental Nutrition Assistance Program (SNAP). Duties include establishing program goals and objectives relating to monitoring productivity, managing workloads, evaluating accuracy of completed assignments, interpreting policy, providing supervision, working closely with state office Quality Assurance staff and program sections, and maintaining professional working relationships with regional staff. Responsibilities include developing schedules, priorities, and standards for achieving program goals that are evaluating program activities. This includes developing and managing projects. Participates in developing program goals and objectives including special projects, program analysis, and studies.  

Essential Job Functions (EJFs):

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. (20%)

Manages program activities to establish unit goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and oversees program evaluation activities. (25%)

Prepares statistical reports to ensure adherence and compliance with agency policies and procedures and management reports to monitor productivity. (20%)

Develops, implements and oversees techniques for evaluating programs. (15%)

Analyzes and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting program goals and expectations. (15%)

Performs related work as assigned. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of MEPD and SNAP policies and procedures.

Knowledge of agency policies, operating methods, and procedures.

Knowledge or organizational operations.

Knowledge of public administration and management techniques.

Skill in monitoring and overseeing individual production.

Skill in operating computers and applicable computer software.

Skill in data analysis and report production.

Skill in problem solving.

Ability to establish, plan, and organize assigned work and monitor production goals.

Ability to evaluate departmental procedures and identify areas for improvement.

Ability to work independently and make independent judgments.

Ability to gather, assemble, correlate, and analyze findings.

Ability to prepare correspondence and reports.

Ability to communicate orally and in writing.

Ability to develop and maintain effective working relationships with others.

Ability to provide leadership, assign tasks and supervise others, and organizational advice

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Must be a current HHSC AES employee.

Must have TIERS experience within the past year related to determining eligibility and/or reviewing eligibility decisions.

Must have minimum three years' experience applying and/or interpreting MEPD program policy and SNAP in the past four years.

Must have experience case reading in PIMS.

Must have minimum one year's experience in a position with leadership responsibilities and duties including mentoring and reviewing the work of others.

Additional Information:

Applicants selected for hire will be required to pass background and other due diligence checks.

Following the initial screening, selected applicants must complete an assessment to continue in the recruitment process.

AES is built on its core values of integrity, community, accountability, respect, and excellence.

This position is telework eligible. Per HHS agency policy, individuals hired for this position that live within 50 miles of their Austin headquarters may be required to be in office three days a week.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.  

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

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