Late Stage Collections Specialist

Location:

Training Schedule & Location:

Three weeks of training. 100% on-site Monday – Friday  8:30am – 5:30pm ET

Schedule & Shift after Training:

Required in-office 2 days per week on Wednesday & Friday

Monday – Friday- Shift will be between 8:00am and 9:00pm ET
Saturday: 8:00am – 12:00pm ET (approximately 2 times per month)

All equipment is provided.

JOB SUMMARY

We are not your typical Collections team!

At KeyBank, we pride ourselves on being client advisors. We appreciate our business clients, and our team excels at offering professional and courteous service to them.

KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more.

Our Late-Stage Collections Specialists engage with business clients via phone to resolve account delinquencies, provide professional guidance, and solutions-oriented service.

This is an entry-level opportunity within a team of early talent and seasoned professionals.  There is a lot to learn to expand your professional skill set.  Success and room for growth require that all team members are open to development through on-going and regular coaching and feedback.

Key Responsibilities

• Communicate with clients primarily by phone to help resolve account delinquencies

• Provide courteous and effective service, offering solutions to bring accounts current

• Handle high transaction volumes accurately and efficiently

• Meet established production goals and deadlines

• Manage and diffuse challenging client situations independently

• Collaborate as part of a team and assist in training new staff as needed

Minimum Qualifications & Requirements

• High School Diploma or GED equivalent

• Minimum 1 year of customer service experience required

• Strong negotiation skills and communication skills to highlight the benefits of customers paying their debt

• Ability to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled

• Excellent verbal and written communication skills

• Strong interpersonal and leadership abilities

• Ability to work independently and as part of a team

• Proficient in handling pressure and meeting deadlines

• Analytical skills for research and problem solving

• Exceptional attention to detail

• Demonstrated ability to handle multiple tasks accurately

• Previous experience training or mentoring others

• Adaptability to changing environments

This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.