Reservation Specialist

Reservation Specialist – Stone Mountain Pet Lodge

Location: Brooklyn Park, MN (Training at Blaine location)

Hours: 20+ hours/week | Includes weekends and some evenings

Use your customer service and  inside-sales skills to help pet parents plan the perfect stay for their pets!

Stone Mountain Pet Lodge, the North Metro’s premier pet-care destination, is hiring Customer Service & Inside Sales Specialists Reservation Specialists to join our Customer Service team. You’ll combine warm customer service with consultative inside-sales skills to help pet owners book lodging, daycare, and grooming while recommending activity packages that ensure a great experience for every pet.

What You’ll Do

- Handle incoming calls, emails, and online inquiries from new and existing customers

- Follow a consultative inside-sales process to recommend upgrades and activity packages

- Convert inquiries into confirmed reservations accurately and efficiently

- Provide friendly, professional communication with customers and teammates

- Achieve individual and team sales goals

What You’ll Bring

- 1-2 years of inside-sales, call-center/customer-service experience

- Confident, persuasive communication style

- Ability to meet goals while maintaining excellent service

- Strong computer and multitasking skills

- Reliability, organization, and professionalism

- Passion for helping people and their pets

Why You’ll Love Working Here

- Positive, team-oriented environment with full training

- Structured, inbound sales process — no cold calling

- Employee discounts on pet boarding, doggy daycare, dog and cat grooming, and retail food, treats and toys!

- Locally owned, well-established company with growth opportunities

Apply today and help pets have their best stay ever!