Universal Banking Officer

This person shall be responsible for developing andmaintainingclient relationships and managing client needs, while proactively recognizing opportunities and offering solutions, all while putting people first. In addition, this person will be responsible for growing and managing deposit and loan accounts while referring other solutions to internal business linepartners, all with the client’s best interests in mind. 

Qualifications: This person should have a bachelor’s degree plus a minimum of two years of related experience or the equivalent. This person should demonstratestrong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness. This person should be genuinely personable, empathetic to others, collaborative, and a solutions driven problem solver. 

Principal Responsibilities: 

• Provide a superior service experience that not only satisfies the wants and needs of the bank’s guests but provides them with a unique experience indicative of FBT’s culture and commitment to the communities weserve. 

• Enthusiastically develop, maintain and growing new and existing relationships that are profitable to the bank while minimizing risk. While not required, a general understanding and aptitude for sales aids in thisresponsibility. 

• Perform general teller functions; including processing deposits, withdrawals, payments and negotiable items. Maintain a balanced cash drawer each day. Remain risk aware recognizing and swiftly reporting any suspicious transactions. Assist in the daily servicing of branch hardware; including ATM and/orTCR(s). 

• Anticipate needs and advise clients on solutions that personally benefitthem. 

• Be an expert and educate clients in the bank’s suite of products, services, and processes that meet both client and communityneeds. 

• Proactively seek direction from the Retail Branch Manager that assures daily work aligns with organizational goals. In addition, be persistent in building relationships and collaborating with colleagues both inside and outside of the Retail business line to meet clientneeds. 

• Seek and sustain communityinvolvement. 

• Follow Loan Policy and Guidelines, when originating, underwriting, and closing consumer and business loans. 

• Monitor and maintain both the deposit and credit portfolios for quality and potential risk. If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines. 

• Act in accordance with FBT policies and procedures as set forth in the employee handbook. 

• Adhere to compliance procedures and participate in required compliance training and all meetings deemedappropriate by supervisor.