Lead Massage Therapist

Hand & Stone Massage and Facial Spa- Bloomingdale

855 E Bloomingdale Ave, Brandon, FL. 33511

 

Position Summary

The Lead Licensed Massage Therapist

 Is responsible for providing exceptional massage therapy services while serving as a clinical and professional leader for the massage therapy team. This role partners with Spa Management to uphold service excellence, mentor and coaching, support with onboarding and training. This position helps promote a culture of teamwork, accountability, and outstanding guest care

This position also leads by example through exceptional technical skills, professionalism, and a commitment to continuous learning and team development

 

Responsibilities

·       Provide high-quality massage therapy services in accordance with Florida law, Hand & Stone standards, and company policies

·       Delivers exceptional guest experience that promotes client retention, memberships, and referrals

·       Mentors and coaches, the Massage Therapist team on treatment quality, professionalism, guest communication, and best practices

·       Assists Spa Management with onboarding, training and development of Massage Therapists

·       Aids in identifying coaching opportunities and performance improvements

·       Encourages collaboration between all levels of staff in the spa environment to enhance overall guest experience

·       Maintains treatment rooms, equipment, linens, and supplies in a clean, safe, and organized manner

·       Ensures compliance with all sanitation, safety, and state licensing requirements

·       Assists in resolving guest concerns professionally and promptly

·       Participates in meetings, training, and spa events

·       Leads by example in professionalism, punctuality, accountability, and teamwork

 

Qualifications

·       Current Florida Massage Therapy License in good standing

·       Minimum of 2 years of professional experience

·       Strong technical knowledge of massage modalities and body mechanics

·       Excellent communication, mentoring, and leadership skills

·       Passion for wellness, guest care, and professional development

·       Ability to work a flexible schedule including evenings, weekends and holidays when needed

 

Benefits

·       Competitive per service compensation

·       Employee discounts and one quarterly service

·       Continuing education and professional development opportunities