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Meaningful Work, Real Stability — Member Relations Consultant, W-2, No Remote
Some customer service roles are just about handling calls. This one is about supporting families through some of the most important moments in their lives — with real structure, real benefits, and real room to grow. UF Resources is hiring a Member Relations Consultant for our Bradenton office.
The Opportunity
- True W-2 employment with weekly pay
- Consistent weekday schedule, 8:00 a.m.–4:30 p.m., no evenings or weekends, fully on-site
- Structured training program advancing you into more specialized responsibilities (estate settlement support, death claim coordination, and more)
- Health, dental, vision, and life insurance after 90 days
- Paid holidays, PTO, vacation, and 401(k) with company match
- Stable, team-oriented office environment with a clear path for growth and advancement
You'll Thrive Here If You Have
- A genuine customer service mindset and passion for helping others
- Excellent phone etiquette and the ability to handle sensitive conversations with empathy
- Experience in customer service, call center, receptionist, or administrative work
- Comfort learning new systems quickly; Microsoft Office proficiency a plus
- Strong organization and attention to detail
What You'll Do
- Handle post-delivery and survey follow-up calls, outbound campaigns, and inbound member support
- Educate members on Assured Care benefits and network attorney access
- Grow into supporting families and successor trustees through estate settlement, death claims, and amendment processing
- Provide backup front desk support and help coordinate office traffic, deliveries, and vendor interactions as needed
This is a role where your communication skills genuinely make a difference — apply with your resume and a short note about your customer service background.
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