Assistant Branch Manager

Description

Provide friendly and efficient customer service in person and/or over the telephone.

Perform customer account related tasks, including, but not limited to, consumer and business account products and services, certificate renewals, card related activity, wire transfers, retirement accounts, estate and trust account assistance.

Serve in the capacity of a Teller when a coverage need arises.

Actively educate and promote awareness of Bank products and services to potential and existing customers in an effort to establish and/or expand the customers’ relationship with the Bank.

Assist with use and maintenance of coin counting machine.

Maintain work area in a neat and well-stocked manner.

Assist in the procedures necessary to close the branch facility daily.

Responsible for assuring daily upkeep of ATM and corresponding outdoor area, when necessary.

Handle all details in connection with the safe deposit boxes. (within select offices) 

Verify maker’s signature(s) for all high dollar on-us items. 

Provide customers with signature guarantees in accordance with the Medallion Program 

Assist in the training and development of the staff. 

Motivate and instruct staff in their responsibilities, limits of authority and channels of communication. 

Hold licenses/certifications necessary to sell bank products and services. 

Be available for alarm calls. 

Be available to maintain security cameras.

Plan, train, control and supervise the overall operations of the branch in conjunction with the Branch Manager. 

Investigate and take corrective actions necessary to resolve problems and complaints with customers and employees.

Report daily, weekly, monthly, and quarterly information to the main office for reconciling, balancing and updating various records and files. 

Assist the Branch Manager in ensuring proper maintenance of building and grounds. May be required to provide supplementary maintenance as needed, including but not limited to keeping the grounds free of trash, keeping sidewalks clear during inclement weather, and assuring proper lighting.

Perform all duties of the Branch Manager in his/her absence.  

Ensure that the employees are well informed on Bank policies, objectives and procedures.

May be required to attend and/or participate in public relations/company programs. 

Manage department staff in areas including, but not limited to, performance appraisals, salary recommendations, development and discipline.

Annual salary: $60,000-$70,000

Requirements

SCHEDULE:

Mondays – Friday – 8:45 am – 5:15 pm

Saturdays (as scheduled) 8:15 am – 12:15 pm

REQUIREMENTS:

At least two years’ experience in a customer service, new accounts, relationship banker or related role that includes teller work in a US bank required.

Maintain a valid Mortgage Loan Originator (MLO) identification number; may be obtained post-hire.