Reservations Manager

Why us?

At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest’s story is unique, and so is the way we serve them. Our approach isn’t scripted, printed, or tucked away in a handbook—it’s woven into the DNA of who we are. Here, unscripted hospitality is more than a phrase; it’s how we turn every interaction into something memorable, authentic, and entirely our own.

From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston—its vibrancy, quirks, and endless energy—with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.

This is more than just a role—it’s a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we’ll be proud of long after they’ve checked out.

Job Overview

Hotel Commonwealth's unique identity in Boston's hospitality market provides a compelling story for every sales and marketing professional on the team. To maximize revenue, profit, and market share associated with rooms and function space for each property. Manages the processes associated with demand, revenue, opportunity analysis, and inventory management. Every contribution in this role helps Hotel Commonwealth remain Boston's most beloved independent hotel.

Responsibilities

• Assist the management of Premium Branded hotels in monitoring and analyzing demand data so that strategic daily selling strategies can be implemented to consistently drive REVPAR.
• Monitor daily flash reports and make recommendations and provide support to the staff as necessary.
• Create and analyze competitive hotel information to assist in proper decision making. Ensure updated information exists in all channels, i.e. Reservation systems, internet, GDS, etc.
• Identifying revenue problems and opportunities with sufficient lead time to positively impact revenues.
• Consistently taking a strategic approach for each hotel, finding new ways to effectively generate revenues.
• Deals effectively with people, fostering teamwork, and leading by example.
• Effectively manages time and processes to ensure attention to detail while achieving deadlines in work flows.
• Continually seeks improvement in revenue management practices.
• Provide Displacement Analysis solutions as needed.
• All other duties as assigned, requested or deemed necessary by management.
• Supervision of Reservation department.

Qualifications

Education/Formal Training

• Four year degree preferred.

Qualifications

• A minimum of two years’ experience in hotel front office, group reservations, analyst, reservations, or similar capacity. Branded operations experience strongly preferred.

Knowledge/Skills

• Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
• Excellent understanding of Microsoft Excel including formulas, sorting and filtering of data, and creating tables.
• Ability to understand processes including creation and accountability via audits of systems.

Benefits

Why You'll Love Working at Sage

Exceptional Benefits & Perks:

Explore & Save

Enjoy exclusive discounts at Sage Hotels & Restaurants nationwide—your gateway to unforgettable experiences across the country.

Comprehensive Health Coverage

We've got you covered with medical, vision, and dental insurance because your well-being matters.

Prime Location

Work in the heart of the city with easy access to public transportation—skip the commute stress.

Fuel Your Shift

Complimentary meal every shift. Great food, on us.

Commuter Benefits

Take advantage of our Perq Program partnership with MBTA for seamless, affordable transit.

Join a Culture That Celebrates You

At Sage, you're part of a community. We're building something special: a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.

Ready to be part of something extraordinary? Let's create the future of hospitality together.

Salary