Pharmacy Operations Manager MGH

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Essential Functions

• Provides leadership, guidance, mentorship, and support to pharmacy staff and serves as a positive role model for professionals under their supervision.

• Supervises and directs the daily operations of pharmacy services within assigned areas, ensuring safe, effective, timely, and reliable medication preparation, distribution, and delivery.

• Develops staffing models and schedules and assigns staff to ensure appropriate coverage of pharmacy operational areas and services.

• Directs the activities of pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns within assigned areas and ensures appropriate utilization of staff and operational resources.

• Serves as a resource regarding pharmacy policies, procedures, and operational practices to pharmacists, physicians, nurses, and other hospital staff.

• Serves as a subject matter expert in pharmacy automation and medication distribution systems, including decentralized automated dispensing cabinets, centralized carousel technologies, robotics, and other area-specific technologies.

• Collaborates with Pharmacy Information Systems, automation vendors, and other technical resources to optimize, maintain, and improve automated medication distribution systems, medication inventory management, and operational efficiency.

• Develops and implements workflows designed to improve efficiency, reliability, medication safety, productivity, and appropriate utilization of pharmacy resources while minimizing waste.

• Oversees and ensures compliant compounding practices within assigned areas, as applicable, in accordance with USP <795>, <797>, and/or <800> requirements.

• Ensures compliance with controlled substance regulations and supports medication-use processes designed to prevent, identify, and appropriately address drug diversion.

• Oversees the management and maintenance of emergency code carts, medication kits, perioperative trays, and other medication distribution systems throughout hospital, perioperative, and ambulatory care areas, as applicable.

• Actively monitors and evaluates operational, quality, safety, productivity, and financial performance and implements improvement initiatives as appropriate.

• Benchmarks operational practices against internal standards and local and national best practices to identify opportunities for continuous improvement.

• Maintains accountability for appropriate human, capital, financial, and operational resource utilization within assigned areas.

• Ensures accurate employee timekeeping and leave records and maintains appropriate staffing and coverage to support operational needs.

• Oversees pharmacy staff development, orientation, onboarding, training, continuing education, and competency assessment.

• Conducts educational programs, in-services, staff meetings, and other learning activities to support staff knowledge, competency, and professional development.

• Participates in the recruitment, interviewing, selection, onboarding, and retention of qualified pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns.

• Conducts employee performance evaluations and addresses performance concerns through coaching, performance improvement plans, and corrective action when appropriate.

• Facilitates and supports staff, resident, and student training experiences and competency assessments.

• Develops, implements, and maintains departmental policies and procedures in collaboration with pharmacy leadership, ensuring policies are current, communicated effectively, and consistently followed.

• Participates in determining short- and long-term departmental goals and contributes to strategic planning and operational initiatives.

• Coordinates with Supply Chain and Finance teams regarding medication and supply utilization, inventory management, purchasing, billing integrity, and related financial processes.

• Maintains an emphasis on ongoing quality, safety, regulatory compliance, medication safety, productivity, and operational improvement initiatives.

• Actively manages operational resources to support patient care services, medication safety systems, regulatory requirements, quality assurance programs, and departmental priorities.

• Maintains effective communication with pharmacy staff, pharmacy leadership, administrative teams, physicians, nurses, other healthcare professionals, and institutional departments.

• Consistently demonstrates professionalism and effectively manages and resolves conflict to promote positive working relationships and collaborative outcomes.

• Mentors pharmacists and pharmacy technicians, supports professional growth, and elevates standards of pharmacy practice.

• Participates in on-call responsibilities as assigned.

• Identifies opportunities to improve pharmacy services and collaborates with colleagues across MGH and MGB to implement initiatives that advance pharmacy practice and patient care.

• Assumes additional responsibilities in the management and operation of the Department of Pharmacy as delegated by the Director of Pharmacy Operations and Chief Pharmacy Officer.

Education

• Doctor of Pharmacy Pharmacy required

• Masters Degree preferred

Can this role accept experience in lieu of a degree?

• No

Licenses and Credentials

• Pharmacist [State License] - required

Experience

• Related experience 3-5 years preferred

Knowledge, Skills and Abilities

• Must have excellent verbal, written and quantitative skills.

• Displays a comprehensive knowledge of department operations.

• Shows knowledge of the pharmacology of drugs and legal aspects of dispensing.

• Demonstrate interpersonal skills to educate and supervise staff, normally acquired after a three to five years of related hospital experience in a progressive, large health care organization and through self-directed education.

• Can work accurately and make decisions under stress and with time constraints.

• Strong attention to detail.

Pay Range

Grade

Mass General Brigham Competency Framework