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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
This position requires the person in the role to work on-site approximately 4 times per week at up to three practices within the program's East Region (Boston, MA).The Patient Navigator is responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes
Essential Functions
-Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
-Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
-Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
-Assist patients in understanding and adhering to their care plans.
-Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
-Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
-Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
-Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.
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Qualifications
Qualifications:
Bachelor's Degree in related field of study required. Relevant experience may be accepted in lieu of a degree.
1+ years of experience in social work, community health, case management or related field required, preferably in a clinical setting.
Additional Knowledge, Skills and Abilities:
Strong knowledge of healthcare resources, community services, and patient advocacy.
Excellent communication and interpersonal skills.
Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
Strong organizational and time management skills.
Familiarity with electronic health records and case management software.
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Additional Job Details (if applicable)
Schedule and Work Model:
Full-time, Monday through Friday, standard business hours.
Hybrid work model: Requires up to 4 times per week in-office within the program's East Region (Boston, MA) practice(s). Staniford StreetĀ location is possible but must be open to up to three practices.
Remote workday requires stable, quiet, secure, compliant workstation with MGB provided equipment.
East Region Locations:
Mass General Beacon Hill Primary CareĀ 165 Cambridge St #501 Boston, MA
Mass General Bulfinch Medical Group50 Staniford St Boston MA
Mass General Medical Group50 Staniford St Boston MA
MGH Senior Health - Primary CareĀ 165 Cambridge St Boston, MA
MGH TGH Program50 Staniford Street, Suite 801, Boston, MA
Mass General Primary Care Assembly RowĀ 440 Foley St, Somerville MA
Mass General Back Bay HealthCare Center - Primary CareĀ 388 Commonwealth Ave, Boston MA
MGH Charlestown Community HealthCare Center- Primary CareĀ 73 High St, Charlestown MA
Ā MGH Chelsea Healthcare Center- Primary CareĀ 151 Everett Ave, Chelsea MA
MGH Downtown Primary Care294 Washington St #210, Boston MA
MGH EverettĀ Family CareĀ 19 Norwood St Everett MA
Mgh Internal Medical AssociatesĀ 15 Parkman St, 6th Floor Wang, Boston MA
MGH ID ProgramĀ 55 Fruit St, Cox Building 5th floor Room 515, Boston MA
MGH Revere Adult Medicine300 Ocean Ave, Revere MA
MGH Broadway Primary CareĀ 385 Broadway, Revere MA
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$22.22 - $31.71/Hourly
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Grade
5
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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