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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
SummaryResponsible for coordinating program activities and providing administrative support, ensuring operational efficiency and alignment with organizational goals. Facilitates communication across departments, monitors program timelines, and supports project implementation to enhance program effectiveness. Contributes to reporting and data analysis to assess program impact and support strategic improvements.
Does this position require Patient Care?
No
Essential Functions
- Assist in the day-to-day administrative tasks related to program management.
-- Manages scheduling treatment appointments and follow up and consultations with providers, including screening new patients referred to clinic for treatment.
-- Review appointment registration for accuracy and authorization.
-- Support completion of prior authorizations and other insurance communication needs.
-- Communication with patients and providers via Epic Inbasket/Patient Gateway, Outlook Email, Phone and Fax
- Maintain accurate and organized program documentation, including project plans, reports, and correspondence.
- Assist in the planning and execution of events related to hospital programs, such as workshops, training sessions, and community outreach activities.
- Enter and manage program-related data, ensuring accuracy and completeness.
- Communicate with program participants and stakeholders, providing information, collecting feedback, and addressing inquiries.
- Provides assistance with the program's financial operations.
- Works as a team member with all other staff to ensure smooth collaboration.
- All other duties, as assigned.
- Complies with all policies and standards.
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Qualifications
Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Administrative or program support experience. 0-1 year required
Knowledge, Skills and Abilities
- Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
- Attention to detail and accuracy.
- Excellent time management skills.
- Problem solving and critical thinking.
- Commitment to professionalism, patient experience and continuous improvement
- Strong oral and written communication skills.
- Ability to work independently while contributing to a collaborative team.
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Additional Job Details (if applicable)
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$19.81 - $28.30/Hourly
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Grade
3
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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