Vice President Credentialing Operations and Transformation

Location: Boca Raton, FL or Remote (15% travel to Boca Raton)

Position Summary

All Star Healthcare Solutions is seeking a Vice President, Credentialing Operations & Transformation to lead the evolution of our Medical Staff Services function.

This role is responsible for driving operational excellence across credentialing, privileging, and provider onboarding. The successful candidate will leverage data, technology-enabled workflows, process improvement, and performance management to improve service quality, accelerate provider readiness, and create a scalable operating model that supports future growth.

The VP will partner closely with Sales, Product, Technology, Risk, and Executive Leadership to ensure credentialing operations continue to be a competitive advantage for the organization.

Key Responsibilities

Operational Excellence

• Lead continuous improvement initiatives focused on speed, quality, scalability, and customer experience.
• Establish operational standards, service levels, and performance accountability.
• Identifyandeliminateprocess bottlenecks across credentialing and provider onboarding.

Data & Performance Management

• Develop KPIs and executive dashboards measuring operational performance and service outcomes.
• Deliver quarterly business reviews and operational updates to the Executive Leadership Team.
• Use data-driven insights to prioritize improvement opportunities and resource allocation.

Transformation & Innovation

• Partner with Product and Technology teams to improve systems, automation, and workflow efficiency.
• Lead business readiness and adoption of new tools and processes.
• Drive operational transformation initiatives supporting growth, integration, and changing market demands.

Cross-Functional Leadership

• Partner with Sales leadership to deliver outstanding service to consultants, providers, and clients.
• Collaborate with MSS leaders to align operational execution with strategic objectives.
• Serve as a key stakeholder in enterprise initiatives impacting provider onboarding and compliance.

Qualifications

• 10+ years of leadership experience in healthcare operations, credentialing, shared services, operational excellence, or business transformation.
• Demonstrated success improving service delivery through process redesign, automation, and performance management.
• Experience building KPI frameworks and presenting results to executive leadership.
• Strong analytical, communication, and change management skills.
• Healthcare staffing, locum tenens, or provider credentialing experiencestronglypreferred.

Success Measures

Success in this role will be measured by:

• Reduced credentialing cycle times and increased file velocity.
• Improved quality, compliance, and customer satisfaction metrics.
• Adoption and effectiveness of operational improvement initiatives.
• Enhanced service levels delivered to Sales, providers, and clients.
• Measurable productivity and scalability gains across MSS operations.