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Benefits:
- 401(k) matching
- Company car
- Competitive salary
- Employee discounts
- Free uniforms
- Training & development
We OfferÂ
- Medical insuranceÂ
- 401K retirement with company matchÂ
- Vacation, paid time offÂ
- Company-provided workwear, cell phone, tabletÂ
- Company-paid sales trainingÂ
- Additional Culligan Corporate Subject Matter Expert training offeredÂ
- Employee discounts for Culligan in-home productsÂ
- Additional perks are also availableÂ
Position OverviewÂ
Culligan seeks an individual experienced in customer-focused positions to act as an Operations Manager. This position reports to the dealership's general manager and is responsible for managing all service, route, and warehouse personnel. The Operations Manager will implement policies, procedures, and systems to ensure efficient and effective customer service that exceeds the customer's expectations.Â
ResponsibilitiesÂ
- Supervise daily operations for Service Technicians, Route Drivers, and Warehouse StaffÂ
- Manage efficient routing of deliveries and service callsÂ
- Consistently administer company policies and procedures within the branchÂ
- Perform daily reviews with individual Service Technicians, Route Drivers, and StaffÂ
- Assign, schedule, and review all daily service work, deliveries, and warehouse activitiesÂ
- Maintain performance standards for call-backs, stops per day, and overall productivityÂ
- Coach and counsel employees and address performance issues in a timely mannerÂ
- Respond promptly to all customer inquiries, including any negative customer situationsÂ
- Complete basic installation and removal of water treatment equipmentÂ
- Adhere to and uphold all company safety guidelines and safe work practicesÂ
- Maintain an organized and neat warehouseÂ
- Manage, maintain, and secure equipment inventory and suppliesÂ
QualificationsÂ
- 3-5 years of front-line supervisory or management experienceÂ
- Water treatment experience or plumbing background preferredÂ
- Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and WordÂ
- Valid driver’s license and all state-mandated special motor vehicle operations certificatesÂ
- Strong communication and customer service skillsÂ
About CulliganÂ
As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.Â
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