Production Administrator

Job Title: Production Administrator
Company: Coastal Windows & Exteriors
Location: 236 Cabot St, Beverly, MA 01915

About Us

Coastal Windows & Exteriors is an award-winning, woman-owned home improvement company based in New England. We specialize in roofing, siding, windows, doors, and decks—delivering energy-efficient, weather-resistant solutions that transform homes and exceed client expectations. With a strong focus on customer education, community support, and our philosophy of “Promise Made, Promise Kept,” we are dedicated to high-quality craftsmanship, exceptional service, and making a meaningful difference in homeowners’ lives.

Job Summary

We are seeking a highly organized, detail-oriented, and customer-focused Production Administrator to support our growing Production Department. In this vital role, you will serve as the primary point of contact for all customers, providing clear, proactive communication throughout the production and installation process. Responsibilities include scheduling installations and walkthroughs, handling inbound service inquiries, maintaining accurate project documentation, and supporting the Production Coordinator with daily operations. The ideal candidate is a proactive problem-solver and excellent communicator who can manage multiple priorities while ensuring a seamless, positive customer experience. This is an exciting opportunity to join a dynamic, growing company where your contributions make a meaningful impact.

Key Responsibilities

• Customer Communication & Service
  
  
  • Act as the primary point of contact for customers throughout the production and installation process.
    
    
  • Provide proactive updates on project status, scheduling, and potential changes, while maintaining a positive and empathetic demeanor.
    
    
  • Answer inbound customer calls and emails, address inquiries, troubleshoot basic issues, and escalate complex problems as needed.
    
    
  • Manage customer requests, escalations, and follow-ups, ensuring timely resolution and accurate documentation in the CRM system.
    
    
• Scheduling & Coordination
  
  
  • Coordinate and schedule installation dates, walkthroughs, and appointments with customers, crews, vendors, and field managers.
    
    
  • Balance crew availability, material delivery timelines, and customer preferences to ensure efficient scheduling.
    
    
  • Clearly communicate scheduling details and changes to all relevant parties.
    
    
  • Support optimization of the overall production schedule to drive efficiency and timely project completion.
    
    
• Administrative & Operational Support
  
  
  • Provide direct support to the Production Coordinator with project tracking, reporting, and critical administrative tasks.
    
    
  • Maintain and update accurate customer and project information within the CRM for reliable use across internal teams.
    
    
  • Generate reports related to project status, scheduling, and customer satisfaction.
    
    
  • Assist with additional administrative needs to support smooth department operations.

Skills & Qualifications

• 1–3 years of experience in administrative support, coordination, customer service, or operations (home improvement/construction industry experience a plus).
  
  
• Strong organizational skills with excellent attention to detail; able to prioritize and manage multiple tasks in a fast-paced environment.
  
  
• Exceptional verbal and written communication skills, including professional phone etiquette, with the ability to foster positive customer interactions.
  
  
• Proactive, solution-oriented mindset with strong problem-solving skills.
  
  
• Proficiency in CRM software (Salesforce preferred), Microsoft Office (Word, Excel, Outlook), and Google Suite.
  
  
• Ability to work independently as well as collaboratively within a team.
  
  
• Committed to clear documentation, SOPs, and timely project follow-up to ensure outstanding customer experiences.
  
  
• High school diploma or equivalent required; some college coursework preferred.
  
  
• Reliable commute to Beverly, MA (or plans to relocate prior to start).

What We Offer

• Competitive salary: $52,000–$60,000 + bonus (based on experience)
  
  
• Comprehensive benefits: 401(k), paid time off, employee discount, tuition reimbursement, referral program, flexible schedule, and professional development assistance
  
  
• Company-sponsored events and a supportive, dynamic team environment
  
  
• Unlimited opportunities for professional growth and career advancement within the company
  
  
• The chance to make a meaningful impact at a growing, woman-owned, family-run business

Company Culture:

• Leadership Through Action: Be at your best when your best is needed. Enjoyment
  of a hard challenge. Those who have the drive to constantly improve, the superior
  intellect and long term commitment to see incremental improvements become
  compounding returns.

• Do the Right Thing: Have the self awareness to accurately perceive and
  communicate hard truths that improve others and self, the courage to do so, and
  the humility to accept them, even when it hurts. Nothing great can be built without
  feedback: internally or externally.

• Have unimpeachable Character: Excellence is Essential: Be the type of person
  with whom people are always proud to associate, personally and professionally.
  We look for true alignment of thoughts, words, and actions towards a goal worth
  Pursuing.

What We Offer

• Competitive salary: $52,000–$60,000 + bonus (based on experience)
  
  
• Comprehensive benefits: 401(k), paid time off, employee discount, tuition reimbursement, referral program, flexible schedule, and professional development assistance
  
  
• Company-sponsored events and a supportive, dynamic team environment
  
  
• Unlimited opportunities for professional growth and career advancement within the company
  
  
• The chance to make a meaningful impact at a growing, woman-owned, family-run business

To Apply:
Please submit your resume and a cover letter outlining your relevant experience and why
you are interested in this position..
Coastal Windows & Exteriors is an Equal Opportunity Employer.

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