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William Hill Sportsbook has an opening for a Sports Book Manager to run its operations. Reporting to the Area Manager, you will be responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance.Â
Responsibilities
Effectively manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer serviceÂ
Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platformsÂ
Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alikeÂ
Manage all aspects of our sports betting equipmentÂ
Demonstrate leadership and ensure operational effectiveness which will yield a successful operationÂ
Generate opportunities to maximize handle, profitability, and promotion of the BrandÂ
Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, alwaysÂ
Ensure betting control guidelines are adhered to within the sports book.Â
Foster an environment focused on customer service and compliance.Â
Develop skills and knowledge of the sports book teamÂ
Plan and execute an effective staffing model, keeping in line with an approved budgetÂ
Direct and motivate the relevant stakeholders during planning, execution, and openingÂ
Establish and maintain effective and professional working relationships with internal and external contactsÂ
Promote a positive image for the company within the industry and communityÂ
Additional duties as assignedÂ
Qualifications
2+ years of management experience in a retail environment, preferably in a sports bookÂ
Must be able to work independently with minimal supervisionÂ
Must be confident in one’s ability to assess situations and make informed decisionsÂ
Good interpersonal communication skillsÂ
Ability to manage relationshipsÂ
Strong problem-solving skillsÂ
Ability to manage a diverse range of activities and effectively prioritize responsibilitiesÂ
Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.)Â
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ADDITIONAL REQUIREMENTS:Â
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Must be able to stand for extended periods of timeÂ
Must be able to lift, pull or push 25 lbs.Â
Must be able write for extended periods of timeÂ
Must be able to twist, bend or reach with no significant boundariesÂ
This position may be exposed to a smoke-filled environmentÂ
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.
As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire?
Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.
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