Customer Service Representative Full-Time

FULL TIME | IN PERSON| Bethlehem, PA or Golden Valley, MN

Become part of the Aperture Team

Aperture Pet & Life is a leading manufacturer, online retailer, and distributor serving the pet industry with a focus on products and solutions that enrich lives through thriving ecosystems. Through trusted brands including AquaIllumination, Bulk Reef Supply, EcoTech Marine, Neptune Systems, and more, we engineer and manufacture innovative technology in the USA while providing the products, educational resources, and expert support that help aquarists through the saltwater aquatics industry’s leading online retailer. 

Our team is united by a passion for helping our customers succeed. We look for talented people who are curious, collaborative, and driven to make an impact. By bringing together diverse skills, perspectives, and a shared commitment to our customers, we foster a culture where innovation and continuous improvement drive meaningful results.

What we’re looking for:

We are looking for an experienced Customer Service Representative to provide timely and accurate assistance to customers with a variety of needs relating to customer orders, aquariums, reef systems, fish, products warranties and the brands we service. 

What you’ll do:

• Provide support for customers utilizing an in-bound and outbound telephone system, email, fax, live chat, walk-in and will-call

• Answer questions from customers on various aspects of our products, brands, aquariums, reverse osmosis, reef systems or other related questions.

• Assist customers with processing their orders, returns, and refunds.

• Support customers technical product questions in a timely manner. 

• Respond to customer concerns by recommending the best course of action according to established department policies and procedures 

• Participate in continuous education in the saltwater and freshwater aquarium industry to include time spent in product research and testing

• Participate in team development of quarterly and annual project-based goals and perform self-directed activities to support completion of goals.

What we require in education, experience and skills:

• High School diploma or equivalent plus a minimum of one year of telephone customer service, retail or other related experience

• Previous experience with saltwater reef systems

• Familiarity with BRS, Neptune Systems and or Ecotech Marine products.

• Familiarity with reverse osmosis and reverse osmosis/de-ionization systems utilized in the saltwater aquarium industry

• Demonstrated understanding of water elements and their function within the reef aquarium

• Demonstrated working knowledge of equipment utilized in the saltwater aquarium industry

• Ability to learn working and advanced knowledge of our brand products.

• Strong customer service orientation and commitment to company core values

• Organized, detail-oriented, and able to concentrate on details with interruptions

• Thrive in a self-directed, motivated, entrepreneurial environment

• Must be willing to work a variety of hours, including Monday–Friday 7 am CST– 9 pm CST

Benefits

Aperture is a growth company that looks for team members to grow with it. Aperture offers competitive benefits including health insurance and 401k match and a diverse and inclusive culture with boundless opportunities for personal and professional development. Every Aperture employee shares one galvanizing mission: To enrich lives through thriving ecosystems.