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Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.
Location: This position is onsite at the Battle Creek Service Center located in Battle Creek, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
Essential Duties and Responsibilities
- Influences individuals outside the department regarding policies, practices, and procedures, including design, scheduling, Fleet, Supply Chain, Facilities, Damage Assessment, and related functions.
- Manages and resolves escalated complaints. Inspects job sites to monitor work progress, ensure satisfactory completion, plan new assignments, prepare requisitions for operations and maintenance supplies, equipment, and materials, and supervise special projects as required.
- Responsible for ensuring projects and departmental milestones are achieved within approved budgets.
- Accountable for work plan adherence and adjustments, including resources, equipment, materials, and associated coordination with internal stakeholders (Supply Chain, Fleet, Facilities, Engineering, CEM, Corporate Safety, Union Safety, Public Safety, etc.) and external customers (residential, commercial, industrial, and municipal).
- Leads Daily Operating Reviews and Cross-Functional Weekly Operating Reviews.
- Has authority for personnel-related actions, including timesheet approval, Estimated Straight Time accounting, CDL Medical Program compliance, apprenticeship program administration, annual Health, Safety, and Environmental (HSE) training completion, policy and procedure updates, Driver Vehicle Inspection Report (DVIR) compliance, ARCOS administration, on-call and storm restoration resource coordination, and Personal Protective Equipment (PPE) acquisition, distribution, inspection, testing, and replacement.
- Oversees tool acquisition, distribution, replacement, and compliance.
- Manages third-party contract purchase orders and approvals (Hydrovac, Traffic Control, etc.) and oversees customer de-energization agreements.
- Responsible for MPSC and CEO complaint investigations and resolutions.
- Supervises OM&C bargaining unit employees. Responsible for ensuring understanding of and adherence to the Corporate Safety Manual, Electric Methods and Procedures Manual, Electric Distribution Manual, MIOSHA standards, OSHA standards, DOT standards, Business Continuity Plans, Code of Conduct, and all employee policies and procedures.
- Responsible for grievance procedures, conducting safety and disciplinary investigations, and administering associated corrective and disciplinary actions.
- Utilizes knowledge of departmental processes to ensure goals are achieved. Participates in Daily, Weekly, and Monthly Operating Reviews, Rally Rooms, Problem Solving Events, Safety Health and Guidance Teams, Safety Culture Teams, Fix It Now Teams, Safety Grassroots Teams, and Financial Programs. Maintains an understanding of company and departmental metrics and financials, develops and updates visual management tools, promotes Lean methodology and problem-solving practices, identifies waste elimination opportunities, drives cost savings initiatives, and supports automation efforts.
- Participates in the zone on-call rotation (average of 12 weeks annually). Serves on-call or is activated for storm restoration efforts to lead Consumers Energy and/or contractor crews (average of 20 occasions annually). Responds to emergent events 24/7 and manages the company's High Load Response process, including compliance with MISO Conservative Operations Guidelines.
- Performs duties outside normal business hours in addition to regular responsibilities.
- Operates under general supervision.
- Recommends changes and enhancements to systems and facility operations; responds to complaints and requests for information; and prepares and maintains reports on completed job orders and the status of work in progress.
- Performs other duties as assigned or as necessary.
Knowledge/Skills/Abilities
- Knowledge of safe work practices and procedures; in-depth knowledge of Work Methods Manual, and electric distribution operations and construction; demonstrated leadership capabilities including the capacity to lead change efforts in a competitive business.
- Knowledge of the Corporate Safety Manual - all applicable sections to Electric Operations
- Technical Knowledge in electric transmission or electric distribution or electric metering gained either through a technical field of study and/or through related work experience
- Presentation Skills aka. Ability to speak to a crowd, ability to speak with the public, etc.
- Proficient in the storm process and use of supporting computer systems and programs (e.g., ARCOS, OMAR/Service Suite, ADMS (Outage Management System. Leading contingents of Line crews, engineers and others outside of department OMS, and Outlook)
- Problem solving
- Supervisory Skills in a diverse, equitable and inclusive environment (negotiating, conflict resolution, employee development, etc).
- Ability to transfer experience and knowledge
- Negotiate with local Union Leadership to resolve barriers and find solutions to meet the company''''s needs while serving our employees and customers
Education/Experience
- Bachelor's Degree in Bachelor’s degree in a business, technical, or related field with two (2) or more years of related electrical or leadership experience.
- [OR] Associate Degree in Bachelor’s degree in a business, technical, or related field with four (4) or more years of related electrical or leadership experience.
- [OR] High School Diploma or GED with six (6) or more years of related electrical or leadership experience.
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
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