Customer Service Assistant

Company Description

At IGL4US (Innovation Growth Line for Us), we are dedicated to transforming the way businesses innovate, grow, and connect with technology.
We specialize in creating intelligent software solutions designed to simplify recruitment, optimize business processes, and empower organizations to reach their full potential.

Our approach blends innovation, strategy, and technology to deliver systems that drive measurable impact. Whether through job platform integrations, automation tools, or AI-driven systems, we help companies bridge the gap between ideas and execution.

We believe innovation should be meaningful — built for us, for collaboration, and for the future of work

Job Description

The Customer Service Assistant plays a pivotal role in maintaining our high standard of client satisfaction. In this position, you will serve as a primary point of contact for client inquiries, supporting daily service operations and ensuring efficient, accurate, and professional communication across all client interactions.

Responsibilities

• Handle inbound client communications via phone, email, and internal platforms with accuracy and professional poise.

• Assist clients with inquiry resolution, service details, account updates, and general information processing.

• Collaborate closely with internal management to streamline continuous workflow and improve response timelines.

• Document client interaction records and maintain updated databases within internal administrative software.

• Identify recurring client needs and offer timely, practical solutions aligned with company standards.

Qualifications

• Strong verbal and written communication abilities with a focus on professional etiquette.

• Active listening skills paired with structured problem-solving and analytical reasoning.

• High attention to detail and sound organization skills for task prioritization.

• Proficiency in basic office productivity software, database navigation, and computer operations.

• Professional disposition with a customer-first mindset and high adaptability.

Additional Information

Benefits & Employment Details

• Job Type: Full-time

• Location: Baton Rouge, LA (On-site)

• Compensation: $38,000 – $42,000 per year

• Professional Growth: Structured career advancement opportunities, ongoing skill development, and clear merit-based progression paths.

• Work Environment: Professional, supportive, and collaborative team atmosphere focused on long-term career stability.