Certified/Registered Medical Assistant - West

Department: Nursing

Reports To:Lead Certified Medical Assistant/Director of Nursing

Job Family:Allied Health

FLSA Status:Non-Exempt

EEO Classification:Service workers

Supervisor:No

Leadership Level:Individual Contributor

Job Function:Essential On-Site

Provider Category:OLCHP

Overview 

The Certified or Registered Medical Assistant (CMA) at the community sites works under supervision to provide direct client care and clerical support for pediatric, adolescent, adult and geriatric clients in the medical clinic. In this role, the CMA works collaboratively within the multidisciplinary team, providing support and maintenance for the medical clinic.

Key Role Responsibilities 

• Effectively perform clinical tasks including, but not limitedto: screenings,phlebotomy,immunizations, EKG’s, nebulizer treatments, simple dressing changes,ear irrigation,assistingmedical providers with procedures, obtaining laboratory specimens, and taking vital signs.
• Assistthe provider by reviewing charts prior to the visit toensurethat all paperwork is completed and available (ex:lab reports, immunization history,consultation notes,other as needed).
• Document vital signs andtreatmentsnotes accurately and legibly using the SOAPformat in the clients’records, andpromptly notify theappropriate medicalprovider of anyirregularity or problem during the visit.
• Activelyparticipateon an integrated, multidisciplinary team to develop and implement an integrated treatment plan, within the context of an individual or family’s unique social needs
• Independentlymaintainan adequate inventory by orderingappropriate medicalsupplies,immunizationsand pharmaceuticals for the medical clinic ina timelymanner.

• Coordinates thedaily maintenance of the medical clinicincluding, butnot limitedto: cleaning and handling instruments forsterilization,stocking of all exam rooms,processing of laboratory specimens to theappropriate lab, and quality control and documentation logs for equipment.
• Highly autonomousrequiringmanaging competing demands, making sound decisions,strong initiative, accountability, and the ability tooperateeffectively in a standalone environment 
• Provides assistance toWest Baltimore Clinicas the primarysite, andwill berequiredto travel to other agency clinics as needed.

Key Agency Responsibilities 

In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:

• Models and reinforces the Health Care for the Homeless “core values” ofdignity, authenticity, hope, justice,passionandbalance
• Activelyparticipatesin performance improvement activities and activelyparticipatesin advocacy activities that support the mission of HCH
• Performs other duties on an as-needed basis
• Protects our client’s personal health information bymaintainingcompliance with HIPAA and other relevant Health Care related IT security regulations

Knowledge, Experience, and Skills 

Formal Education and Training 

• High School Diplomaor GEDand certification of completion from a Medical Assistant Program
• Medical assistant– certified or registered- from an accredited school and active certification from AAMA or equivalent,required
• ActiveBLS CPR certificationrequired

Experience  

• Threeyearsof experience in a medial office settingas a medical assistant,required
• Experience in a community health center or primary care setting preferred
• Experience working in a pediatric medical setting strongly preferred
• Comfortable working with homeless and/or low-income individuals and families. Experience working with underserved or homeless populations preferred

Skills 

• Strong organizational skills necessary to assure smooth operations of the medical clinic
• Excellent communication skills, including comfort with databases and systems
• Strong interpersonal skills necessary to work with disadvantaged and underserved populations and to collaborate with other medical team members, other staff members, and personnel of other agencies
• Able tomaintainconfidentiality surrounding all information related to clients served by the clinic
• Able to cope with interruptions, be flexible, and be a team player
• Able to work with ill, disabled, emotionally upset and sometimes hostile individuals
• Bilingual in Spanish and Englishstronglypreferred
• Ability to work across all sites as necessary
• Demonstrate ability to adapt by seizing new opportunities with a can-do attitude and stepping up to handle challenging situations
• Ability to handlesensitivesituations and information with professionalism,tact, and assertiveness.

Success Profile

Core Competencies

Compassion

• Demonstrates empathy and patience in words and actions; continually strengthens these skills 
• Demonstrates self-awareness about one’s own perspective and biases;seeksto become more open

• Shares credit with others and recognizes success results from the combined efforts of many

Courage

• Thoughtfully engages with difficult issuesin order tosolve them
• Provides constructive,directand actionable input and feedback 
• Navigates conflicts head-on to resolve them in a positive manner

Values Differences

• Seeksto understand different perspectives and cultures
• Interacts respectfully with people 
• Considers situations and issues from different perspectivesand offers solutions with those perspectives in mind 

Balance

• Maintains a conscious balance between work and personal life
• Demonstrates the ability to prioritize work tasks
• Sets,maintainsand respects professional boundaries and supports others to do the same

Functional Competencies

Functional & Technical Skills

• Demonstrates knowledge and skill to do the job well
• Finds ways to strengthen and deepen position-specificexpertise
• Actively improves knowledge and skills 

Nimble Learning

• Learns quickly when facing new situations

• Uses mistakes and failures as opportunities to learn
• Tries multiple times using multiple methods to find the right solution

Decision Quality

• Actively seeks input from pertinent sources to maketimelyand well-informed decisions
• Incorporates evidence-based guideline properly in practice
• Makes sound decisions, even in the absence of complete information

Time Management

• Sets priorities and concentrates efforts on the more important priorities
• Displays good judgment in the use of one’s time and the time of others
• Utilizes effective methods for managing workflow and pacing one’s work.

Leadership Competencies

Instills Trust

• Gains confidence and trust with others
• Expresses thoughts and ideas in a credible and transparent manner
• Modelshigh standardsof honesty and integrity

Customer Focus

• Places stakeholders at the forefront
• Delivers solutions that meet expectations
• Establishes andmaintainseffective professional relationships

Drive Results

• Persists inaccomplishingobjectivesdespite obstacles and setbacks
• Pushes self and helps others achieve results
• Always keeps the end in sight; puts in extra effort to meet deadlines

Action Oriented

• Displays a can-do attitude in good andbad times
• Uses necessary steps in planning and thought, then readilytakes actionon challenges
• Shows initiative in tough situations and seizes opportunities

Working Conditions and Physical Requirements