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Purpose of Position:
Responsible for being the first point of contact for S.T.A.R. – Stand Together And Recover Centers, Inc. at a center in person and over the phone. In line with our company culture we are seeking a candidate who is friendly, reliable, punctual, dependable, and professional.
Essential Functions:
- Greet all individuals entering the building.
- Demonstrates a professional appearance of self, agency, and service in a positive, cooperative and enthusiastic manner.
- Shows respect, flexibility, and positive attitude for others when dealing with members, employees, and visitors.
- Answers S.T.A.R. – Stand Together And Recover Centers, Inc. center business lines, route call to appropriate person, take messages, and deliver to proper person.
- Provide clerical support services to staff as needed.
- Maintain guest sign in log.
- Maintains daily member logs (signing in and out) are accurate.
- Ensures members complete daily activity logs, organize them, and turn them in to quality assurance billing specialist.
- Attends staff meetings as required.
- Provides outreach calls to new or non-attending members
- Assist members find appropriate chore
- Maintain STAR dollar distribution
- Coordinates internal external member transportation request in required time frame to include interpretation services
- Able to communicate the intake and document updates for new and possible members for STAR
- Attends staff meetings and required training classes.
- Utilize outlook for emails, calendar, and Microsoft teams communication as directed
- Other duties as required
Education
GED or high school diploma is required. x Required / Preferred
Experience:
Customer service experience is preferred. Required / x Preferred
Knowledge, Skills & Abilities:
- Basic computer skills (Word, Outlook, Excel, PowerPoint)
- Must possess good communication skills.
- Must demonstrate time management, organizational, and judgment skills.
- Must be professional and friendly.
- Must work independently and be a recovery focused team player.
Professional Certifications & Licenses:
Type & State: none q Required / q Preferred
Other Requirements:
Self-identify as a Peer by the InterNational Association of Peer Supporters (iNAPS)
or Mental Health America definition and/or have (or have had a history) of a
Mental Health/Behavioral Health or Substance Use/Abuse Diagnosis
(Bona Fide Occupational Qualification) Required / x Preferred
Peer Certification Required / x Preferred
At least 21 years of age (Bona Fide Occupational Qualification) x Required / q Preferred
Valid AZ Driver’s License Required / x Preferred
Criminal Background Verification x Required / Preferred
Pre-Hire and Random Drug/Alcohol Screening x Required / Preferred
Personal Vehicle Required / x Preferred
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