IT Support Analyst III

• Use incident management system (Team Dynamix) to document and track all service requests (phone and ticketing system) from receipt through resolution. 
• Assist users with basic and increasingly complex functional questions related to standard hardware and operating systems. 
• Perform user account lifecycle administration, including account creation, modification, deactivation, and routine maintenance across approved enterprise systems. 
• Install, configure, and maintain audiovisual equipment, including projectors, displays, microphones, speakers, video conferencing systems, and related peripherals. 
• Provide technical support and troubleshooting assistance for audiovisual systems, resolving hardware and software issues promptly to minimize downtime. 
• Coordinate and support audiovisual setups for meetings, conferences, presentations, and events, including equipment setup, testing, and operation. 
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• Function as primary contact for end-user computing service requests reported to the TechOps Service Desk. Take ownership of incidents until resolved or ownership is transferred to an appropriate party. 
• Unpack, configure, deploy, maintain, and repair computers, printers, and other hardware and software. 
• Analyze incident records and make recommendations to reduce number of severity of incidents and/or increase end-ser computing productivity. 
• Assist IT system administrators by researching and troubleshooting service interruptions. 
• Have at least two areas of subject matter expertise assigned for primary escalation of support. Responsible for training staff to provide support in those designated areas of expertise. 
• Evaluate, test, and make purchase recommendations for new products or versions. Analyze current support posture and implement alternative support techniques. 
• Perform all other duties assigned to maintain compliance with all established TASB policies, TechOps guidelines and procedures, software, and media licensing requirements. 

• High school diploma. 
• 3+ years of experience in providing end-user technical support in a Microsoft environment, particularly in areas of Windows 11, Active directory, Entra ID and Office 365. 
• 2+ years of hands-on audiovisual support, including installation, configuration, troubleshooting, and maintenance of audiovisual equipment and systems. 
• Certification or training in audiovisual training such as Certified Technology Specialist (CTS) or CompTIA A+ preferred. 

• Knowledge of audiovisual technologies and tools, such as projectors, displays, microphones, speakers, video conferencing systems, and related software. 
• Familiarity with audiovisual protocols, codecs, compression techniques, and video streaming technologies. 
• Strong technical skills in network connectivity, signal routing, and audiovisual integration, with the ability to diagnose and resolve complex technical issues. 
• Strong problem-solving skills, with the ability to analyze technical issues and apply resolutions in high-pressure situations. 
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users and collaborate with cross-functional teams. 
• Customer-focused mindset, with a commitment to delivering exceptional service and support to end-users, striving to exceed their expectations. 
• Effective organizational skills, with the ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment. 
• Ability to work independently and as part of a team, collaborating with cross-functional teams to achieve common goals and objectives. 
• Ability to lift and carry equipment up to 30lbs is required. 
• Ability to assist users outside of normal business hours. 

• Enjoy competitive pay and rich benefit offerings. 
• Be part of a collaborative environment where every contribution impact Texas public schoolchildren. 
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance. 
• Learn and grow individually and together through frequent professional development, wellness seminars, and more. 
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year. 

• Salary commensurate with experience. 
• The health and safety of our employees and members is our top priority. 
• The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law: race, color, national origin, religion, sex (including in relation to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.
• This position does not qualify for visa sponsorship. 
• Any job offer is contingent upon receipt of results of a satisfactory background check. 

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