PCC Manager of Operational Intelligence & Technology

Overview

Experience the advantages of real career change  

Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future. 

Responsibilities

Responsible for facilitating the development, implementation and governance of patient pre-service informatics and analytics programs, including overseeing daily operations of the informatics and analytics team. Executes and delivers practices and innovations that emphasize consistent delivery of patient-centered care, while transforming patient scheduling, pre-registration, estimation and financial clearance for Piedmont Healthcare. Understands the capabilities and general application of functionalities and systems that support patient pre-service. Maintains and helps drive current and future state capabilities, acquisition, and integration activities. Works collaboratively across multiple departments and stakeholders to improve efficiency and automation across the pre-service technology toolkit. Drives staff adoption of patient pre-service functionalities. Leads plan development, implementation, benchmarking, operational feasibility analysis, end-user testing and presentation development. Serves as liaison to IS/IT, business intelligence and data architecture teams to represent business and reporting needs of the department. Assists and leads the creation and sharing of data reports; develops and maintains reporting of key performance indicators to assess performance and drive decision making. Facilitates the overarching patient pre-service governance structure for maintaining/sustaining patient pre-service functionalities and analytics / reporting program.

**IN OFFICE 4 DAYS/WEEK**

Qualifications

• Bachelor’s Degree in healthcare administration, information systems, business, or related field Required
• Master’s degree MBA, MHA, or MS in tech-related discipline Preferred

• 5 years of progressively responsible work experience in informatics, healthcare technology, system implementation and/or analytics to include at least (1) year leading people, projects and/or programs Required
• Analytics, business intelligence, and data visualization experience Required
• Experience in influencing others directly and indirectly through successful leadership of high performing teams in a customer service, operations, or technology space Required
• Previous experience leading a cross-functional, enterprise-wide, complex project, or implementation within a healthcare setting Preferred

• None Required

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