Duration: ( 6 months)
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General Description and Classification Standards
Provide assistance to customers, employees and visitors in a courteous and professional manner. Perform customer service by interacting with internal and external clients and assisting in finding resolutions for issues or concerns.Ā
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Supervision ReceivedĀ
Direction received is focused on accomplishing objectives that are outlined in airport security policy and procedures. Work with other staff with responsibility for completion of assigned tasks.
Essential Duties & ResponsibilitiesĀ
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.Ā May perform other duties as assigned.Ā
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ā¢ This position is responsible for issuing, activating, and deactivating access/identification badges.Ā
ā¢ The agent will fingerprint applicantās, enter data into the airportās security access system database, issue access identification badges, coordinate computer-based security training for applicants, maintain application files, and process vehicle permits.Ā
ā¢ Review access/identification badge applications and applicant documentation for completeness, accuracy and authenticity.Ā
ā¢ Provide courteous, professional assistance to customers in person and/or by telephone answering questions, researching and responding to customerās problems that arise in receiving airport credentialing services.Ā
ā¢ Perform administrative tasks, i.e., statistical reports, data management updates, scanning documents and participate in security related projects as assigned.Ā
ā¢ Familiarizes other security staff with procedures to carry out assignments.Ā
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Decision MakingĀ
Follows standardized security procedures and written instructions to accomplish assigned tasks.Ā Report all issues that cannot be resolved within scope of work to supervisor and manager.Ā
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Leadership ProvidedĀ
Provides occasional guidance and training as needed to other less experienced security staff.Ā
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Knowledge, Skills & AbilitiesĀ
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully.Ā It is not an exhaustive list.Ā
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ā¢ General knowledge of the operational and security procedures of the airport and the security access control system.Ā
ā¢ Skills in using computers and other office equipment related to the fingerprint processing, security awareness training, and issuance of security identification media.Ā
ā¢ Ability to plan, organize and carry out daily assignments and work activities.Ā
ā¢ Persons applying must successfully demonstrate their ability to receive, retain and process sensitive/confidential information.Ā
ā¢ Possess excellent customer service and data entry skills.Ā
ā¢ Computer experience using Windows based systems required.
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Qualifications
Minimum Qualifications
Education and ExperienceĀ
High school diploma or General Equivalency Diploma (GED)Ā
6 months of security experience required.Ā
Preferred Education and ExperienceĀ
Applicant must possess a High School Diploma or GED. Minimum two (2) years of directly related professional Data Entry operations and Customer Service experience in a safety or security environment required or any equivalent combination of education, training and experience which provide the requisite knowledge, skills, and abilities for this position. Applicant must successfully undergo a FBI fingerprint based criminal history records check with no disqualifying crimes within the last 10 years.Ā
Completion of appropriate technical course on computerized data management or a related associate degree and minimum of two (2) or more years of prior documented experience working in security for another organization.
Licensures and CertificationsĀ
Ability to meet and maintain any applicable licensing or certification requirements. (E.g. Trusted Agent Certification)
Essential Capabilities and Work Environment Required
physical, lifting, and sensory capabilities are requirements to perform the job successfully.
It is the policy of the City of Atlanta (āCOAā) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.Ā
The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteranās status or national origin, or any other basis prohibited by federal, state, or local law.Ā We value and encourage diversity in our workforce.
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