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- Greet customers warmly and assist them in a friendly and professional manner.
- Take customer orders and suggest menu items or promotions as needed.
- Ensure customer satisfaction by addressing any concerns or complaints promptly and professionally.
- Process transactions accurately, including taking cash, credit, or debit payments.
- Provide prompt service to ensure that customers receive their food quickly and correctly.
- Assist in food preparation, following Sbarro’s recipes and quality standards.
- Ensure that food is prepared and served fresh, hot, and at the correct temperature.
- Follow proper portioning, cooking, and food safety practices.
- Help in the preparation of menu items such as pizza, pasta, salads, and other offerings.
- Maintain a clean and organized work station.
- Maintain cleanliness and organization in the kitchen, dining area, and restrooms.
- Clean and sanitize workstations, kitchen equipment, and dining areas regularly.
- Adhere to all health and safety regulations, including food safety standards and cleanliness protocols.
- Ensure that the restaurant is welcoming and well-maintained at all times.
- Work collaboratively with team members to ensure efficient operations and customer satisfaction.
- Support team members during busy periods by assisting with tasks such as food prep, serving, or cleaning.
- Help train and assist new team members, showing them how to complete tasks according to company standards.
- Communicate effectively with colleagues and supervisors to ensure smooth operations.
- Assist in the replenishment of food and beverage supplies during the shift.
- Ensure that products are stocked properly and stored in compliance with food safety regulations.
- Help with the organization of inventory and reporting of stock levels to the manager.
- Ensure that the restaurant complies with all food safety and health regulations.
- Follow proper sanitation and safety procedures to minimize risk in the workplace.
- Monitor the cleanliness of the kitchen and dining areas and immediately address any issues.
- Assist with opening and closing duties as needed, including restocking and cleaning.
- Participate in promotional activities and company events.
- Perform other duties as assigned by the restaurant manager, assistant manager, or shift lead.
- Experience:
- Previous experience in a customer service or food service environment is preferred but not required.
- No prior experience is necessary as training will be provided.
- Skills:
- Strong customer service skills with a friendly and positive attitude.
- Ability to work in a fast-paced, team-oriented environment.
- Good communication and interpersonal skills.
- Ability to handle cash and operate the register.
- Basic food handling and safety knowledge (training provided).
- Education:
- High school diploma or equivalent preferred but not required.
- Must be at least 16 years old (age requirement may vary depending on location).
- Physical Requirements:
- Ability to stand for long periods of time and move around the restaurant.
- Ability to lift up to 25 pounds and perform tasks requiring physical stamina.
- Ability to work in a hot kitchen environment and use kitchen equipment safely.
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