IT Support Specialist

Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC.  

Job Description: IT Support Specialist I

Department: IT   Job Status: Full-Time   Reports to: Director of Global IT Support Services

POSITION SUMMARY 

The IT Support Specialist I is the first level of contact for providing technical assistance, maintaining computer equipment, support issues with hardware and software and network troubleshooting. Also, to aid in tracking and organizing equipment and accessories in inventory. This position is responsible for answering queries and addressing system and user issues in timely and professional manner. Once trained and familiar with environment, this position will be put in on-call rotation.

ESSENTIAL DUTIES and RESPONSIBILITIES:

•    Troubleshoot problems with software, hardware, user profiles, networking, tablets, phones, printers and working with external support

•    Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise

•    Ability to deploy, configure, and support operating systems on desktops, laptops, and tablets

•    Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks and time

•    Experience with Windows 11 Pro in an enterprise environment, Microsoft Office 365 account provisioning, de-provisioning, and maintenance

EDUCATION:  

High School Diploma or GED required. 2+ years working with some of the technologies.

EXPERIENCE:  

Must have strong written (documentation) and verbal communication abilities as well as excellent troubleshooting skills. 

SUPERVISORY RESPONSIBILITIES:  

None 

OTHER REQUIREMENTS:  

Solid work history and willingness to successfully function in a team environment. This position will be a part of an on-call rotation.

WORK ENVIRONMENT:  

This position is on-site.

At Carter LOGISTEED Express, Inc.  | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc.  | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.