ServiceNow Solutions Architect

GovCIO is currently hiring for a remote ServiceNow Solutions Architect to support the US Courts. This position is based out of San Antonio and is full remote. 

• Lead the architectural design and roadmap for the ServiceNow platform—including ITSM, ITAM, ITOM, CMDB, SPM and other modules
• Collaborate with business stakeholders to gather and analyze requirements.
• Translate business requirements into scalable and secure technical solutions aligned with enterprise standards
• Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy
• Establish and enforce platform governance, development standards, and best practices
• Oversee the configuration, customization, and deployment of ServiceNow applications
• Prepare architecture documentation, technical roadmaps, and design specifications
• Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines
• Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives
• Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks
• Conduct platform performance reviews and ensure system reliability, scalability, and security
• Optimize platform performance and troubleshoot complex technical issues
• Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators
• Stay updated of ServiceNow releases, new capabilities, and emerging platform best practices
• Evaluate new ServiceNow features and recommend platform improvements

• Bachelor's with 12+ years of ServiceNow experience (or commensurate experience)
• 7 years of ServiceNow experience, with at least 3 years of architectural or lead design responsibility
• Deep expertise in ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), ITAM, CMDB, SPM or others
• Strong understanding of ServiceNow data architecture, workflow engines, scripting (JavaScript/Glide), IntegrationHub, Flow Designer, Service Portal and UI Builder, and integration frameworks
• Experience with platform governance, solution review, and enterprise-scale implementation
• Proven experience architecting integrations using REST, SOAP, MID Server, or ETL tools
• Strong documentation, communication, and stakeholder engagement skills
• Clearance Required: Ability to maintain a Public Trust clearance