Sales Support Manager

About the Role:

The Sales Support Manager in the Health Care and Social Assistance industry plays a critical role in driving the efficiency and effectiveness of the sales team by providing comprehensive administrative and strategic support. This position ensures seamless coordination between sales operations and client services, facilitating timely communication and resolution of client inquiries. The manager will oversee the preparation and management of sales documentation, reporting, and analytics to inform decision-making and optimize sales strategies. By collaborating closely with cross-functional teams, the Sales Support Manager helps to align sales initiatives with organizational goals and regulatory requirements specific to the healthcare sector. Ultimately, this role contributes to enhancing customer satisfaction and achieving revenue targets through meticulous support and process improvement.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 3 years of experience in sales support or sales operations, preferably within the healthcare or social assistance industry.
• Proficiency in CRM software and Microsoft Office Suite, especially Excel and PowerPoint.
• Strong understanding of healthcare industry regulations and compliance standards.
• Excellent communication, organizational, and problem-solving skills.

Preferred Qualifications:

• Experience with healthcare-specific sales platforms or electronic health record (EHR) systems.
• Project management certification or experience.
• Familiarity with data analytics tools such as Tableau or Power BI.
• Previous leadership or supervisory experience in a sales support environment.
• Knowledge of HIPAA regulations and their impact on sales and client data management.

Responsibilities:

• Manage and coordinate daily sales support activities to ensure smooth operation of the sales team.
• Prepare, review, and distribute sales reports, forecasts, and performance metrics to senior management.
• Serve as a liaison between sales representatives, clients, and internal departments to resolve issues and facilitate communication.
• Oversee the maintenance and accuracy of customer databases and sales documentation in compliance with healthcare regulations.
• Train and mentor sales support staff to enhance their skills and improve overall team productivity.
• Collaborate with marketing and product teams to support sales campaigns and client engagement initiatives.
• Implement process improvements to streamline sales workflows and increase operational efficiency.

Skills:

The Sales Support Manager utilizes strong organizational and communication skills daily to coordinate between sales teams and clients, ensuring clarity and efficiency in all interactions. Analytical skills are essential for preparing detailed sales reports and interpreting data to guide strategic decisions. Proficiency with CRM and data management tools enables the manager to maintain accurate records and streamline workflows. Leadership and mentoring skills are applied to develop the sales support team, fostering a collaborative and high-performing environment. Additionally, knowledge of healthcare regulations ensures that all sales activities comply with industry standards, protecting both the organization and its clients.