Product Warranty Engineer (57628)

Job DetailsJob Location: Albion - Albion, IL 62806Position Type: Full TimeSalary Range: $75,000.00 - $100,000.00 Salary/yearJob Shift: 1st Shift/ DaysPGI is a privately held company, established in 1996.  We are a leading supplier of private label solutions in the automotive industry.  Our focus is on designing, manufacturing and distributing products for automotive, diesel, power-sports and specialty filter markets.  Our supply chain network now branches across the Pacific and into South America. Position Summary The Product Warranty Engineer leads the technical investigation and resolution of product warranty claims across all product categories. This position evaluates product failures, determines root cause and warranty responsibility, analyzes field performance, and works with customers, repair facilities, suppliers, and internal teams to resolve complex warranty concerns. The role serves as the company's technical authority for warranty claim evaluations, with responsibility for approving reimbursements within delegated authority and translating warranty findings into actions that improve product performance, reduce warranty exposure, and strengthen customer confidence. Essential Responsibilities  • Lead the technical investigation and resolution of product warranty claims, including product failures, labor reimbursement, vehicle damage, repeat failures, and other significant warranty concerns. • Review claim documentation and returned products, perform failure analysis, and determine root cause and warranty responsibility. • Communicate with customers, distributors, repair facilities, suppliers, and internal teams to gather technical information, explain findings, and resolve claims fairly and efficiently. • Evaluate and approve warranty reimbursements within delegated authority; escalate claims involving goodwill, legal exposure, significant commercial risk, or approvals beyond established authority. • Monitor warranty performance and identify recurring trends by product, supplier, manufacturing source, application, customer, and failure mode. • Coordinate product testing, laboratory analysis, teardown evaluations, measurements, and other technical investigations necessary to validate failure modes and conclusions. • Provide warranty and field-performance findings to Product Management, Engineering, Quality, Technical Services, Purchasing, and Operations to support corrective actions and product, supplier, packaging, or process improvements. • Develop and maintain warranty investigation standards, technical documentation, failure-mode history, reporting, KPIs, and processes that improve consistency, response time, product performance, and warranty cost. QualificationsQualifications Education & Experience • Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Automotive Engineering, or a related technical discipline; an equivalent combination of education and extensive industry experience may be considered. • 8+ years of engineering, warranty analysis, product quality, failure analysis, technical service, or related automotive experience. • Automotive aftermarket, OEM, or Tier 1 supplier experience strongly preferred. • Demonstrated experience conducting technical investigations involving product failures and warranty claims. • Experience interpreting engineering drawings, specifications, manufacturing processes, diagnostic information, and repair documentation. • Strong written and verbal communication skills with the ability to explain technical findings to customers and cross-functional teams. Technical Knowledge & Skills • Automotive mechanical systems and products • Product failure analysis and root cause analysis methodologies • Engineering drawings, specifications, materials, and manufacturing processes • Warranty administration and claim evaluation principles • Product validation, testing, inspection, measurement, and teardown techniques • Warranty trend analysis, KPIs, and technical reporting • Sound technical judgment and the ability to make objective, customer-focused warranty decisions Key Success Measures • Timely, consistent, and technically sound warranty claim resolution • Accurate identification and documentation of product failure modes and root causes • Reduction of recurring warranty issues and avoidable warranty cost