Part-Time Client Care Specialist for FYZICAL Sanibel

FYZICAL Therapy &Balance Centers – Sanibel is proud to have served our community for over 25 years, and we are committed to providing eachperson who walks in our door with an exceptional experience that promoteshealing and recovery in a safe, compassionate environment. Like many other businesses in Sanibel, weare in the process of buildingback better & stronger, and cultivating a team of professionals who thriveon teamwork and integrity is crucial to our continued success.  

FYZICAL Sanibel is hiring a Client CareSpecialist to join our dedicated team. Our Client Care Specialist isoften the first point of contact, tasked with coordinating patient care andproviding a seamless experience for new and existing clientele. This rolerequires exceptional customer service skills in combination with physicianliaison and administrative duties, and we will provide training for the rightcandidate.  We’re an employee-centricbusiness offering on-the-job training, and a diverse and highly inclusiveworking environment.

If you’re looking for more than justyour next job, please apply today for immediate consideration.

Primary Responsibilities Include:

• Greet patients, visitors, and vendors upon arrival atclinic
  
• Collect new patient intake information and trackreferrals
  
• Manage patient scheduling, enter appointment datesand times into computerized scheduler
  
• Phone, text, or email appointment reminders
  
• Answer phone, respond to voicemail & emailinquiries, or direct to appropriate party
  
• Coordinate evaluations, appointment reminders, andcancelations
  
• Record when appointments have been filled or canceled
  
• Upon patient cancelation, inform scheduled therapistreason for cancelation and advise if patient has rescheduled
  
• Verify insurance, track covered/non-covered visits,take payments, and ensure that any pre-authorizations are done promptly
  
• Communicate with Office Manager regardingappointments and scheduling issues
  
• Send paperwork to insurance carriers for coordinationof benefits
  
• Ensure daily notes and billing codes are completed byeach therapist daily and sent to billing company
  
• Order equipment and office/medical supplies as neededor directed
  
• Use social media platforms to market the clinic
  
• Willingness to assist therapist with set-up,clean-up, laundry, and light cleaning in the absence of an aide
  
• Other duties as assigned
  

Successful Candidates Must Have:

• High school diploma or GED certificate
  
• Valid driver’s license and reliable transportation
  
• Exceptional communication skills
  
• Proficiency in Microsoft Office products
  
• Ability to handle multiple tasks at once
  
• Ability to work efficiently & effectively in anautonomous environment
  
• Must be self-motivated with a willingness to learn andhelp coworkers when necessary
  
• Positive and empathetic attitude, willingness to helppatients in pain
  
• Team player who can work in harmony with others
  

What We Offer:

• Toll Reimbursement
  
• Room for Advancement & Growth
  
• Possibility for full-time hours in the near future
  
• Continuing Education Allowance if applicable
  
• Mentorship Program
  
• Opportunities for professional development andleadership
  
• Valuable on-the-job training
  

FYZICAL Therapy& Balance Centers are a nationwide group of over 600 independentlyowned physical therapy clinics, with a focus on orthopedic and vestibularrehabilitation. Our people are our greatest asset – we hire therapists who areprofessional and enthusiastically embrace advances in research, technology,science, and healthcare. Our teams enjoy an outstanding working environment, aswell as unique and exciting possibilities for personal and professional growth.If you want to be the best at what you do and be rewarded for it, you havefound the right place!